💳 Why card verification can fail
A new card may not be accepted if the bank declines the verification request, billing details do not match, the card requires additional authentication, or the payment method was not saved as the default. Temporary billing or checkout issues can also prevent the new card from appearing immediately.
⚙️ Add the new payment method
- Open the account menu from your avatar in the top-right corner.
- Select Billing, then open the Plans & Top-ups tab.
- Select Add Payment Method.
- Enter the card details exactly as shown by your bank, including the billing address and postal code.
- Complete any verification or authentication request from your bank.
- Save the card and, if available, select it as the default payment method.
🔍 Check the card and billing details
- Confirm the card is active and supports online and recurring payments.
- Check that the card has sufficient available funds or credit.
- Make sure the card has not expired and that the security code is correct.
- Use the billing name and address registered with your bank.
- Ask your bank whether it blocked a small verification authorization or recurring payment.
- Do not retry repeatedly if your bank is declining the request, as this may create additional temporary holds.
🔄 Confirm the card is being used
After adding the card, return to Billing → Plans & Top-ups and confirm that the new payment method is shown. If an invoice or subscription still attempts to use the old card, refresh the page, sign out and back in, then check the billing details again. Allow a short time for the updated payment method to sync before retrying a failed charge.
🧾 Review billing activity
Open Billing → Activity Log to review recent payment or setup attempts. You can also open Billing → Invoices to check whether an invoice remains unpaid. If the new card appears in the payment methods list but billing continues using the old card, do not remove cards repeatedly; this may indicate a synchronization issue that requires review.
🛠️ If setup still fails
Capture the exact error message, the approximate time of the attempt, and the affected workspace. Never share the full card number, security code, or banking credentials. If the card is accepted by your bank but does not appear in Search Atlas, or if billing continues attempting the old card, contact our team through the platform.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.