What This Error Means
When Content Genius displays "We're unable to sync with your WordPress site", it means the connection between Search Atlas and your WordPress installation has been interrupted. This can affect a single site or multiple domains at once.
What to Expect
WordPress sync errors of this type require investigation and action by the Search Atlas support team on the backend. There are no self-serve steps that reliably resolve this class of error, and attempting to reconnect or change settings without guidance may make diagnosis harder.
Our team will look into the connection issue on their end and work to restore publishing functionality for the affected WordPress domain or domains.
How to Escalate
To help our team resolve this as quickly as possible, please have the following ready when you reach out:
- The name of the Search Atlas project where the error is occurring.
- The WordPress domain or domains affected (list all if multiple sites are impacted).
- The exact error message displayed in Content Genius (copy it verbatim if possible).
- The date and approximate time you first noticed the sync error.
- Any recent changes made to your WordPress site or credentials around the time the error began.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.