🔍 Overview
White-label subscription add-ons allow you to offer Search Atlas tools under your own brand to clients. If you no longer need this feature, you can remove the add-on directly from your account settings. This article walks you through the removal process and explains how associated charges are applied.
🧾 Understanding White-Label Subscription Charges
White-label subscription add-ons are billed separately from your core Search Atlas plan. Charges appear when:
- You originally added a white-label subscription to your plan.
- Your white-label seat count was increased, either manually or as a result of adding a new client workspace.
- A billing cycle renewed with the add-on still active.
If you see an unexpected charge — such as a $34 white-label subscription increase — it is most likely tied to a seat or usage adjustment during your current billing period. Removing the add-on will prevent future charges from accruing.
🗑️ How to Remove a White-Label Subscription Add-On
- Log in to your Search Atlas account.
- Click your profile icon or account name in the top-right corner of the platform.
- Select Billing or Subscription from the dropdown menu.
- Scroll to the Add-Ons section of your current plan.
- Locate the White-Label Subscription add-on.
- Click Remove or Cancel Add-On next to the white-label item.
- Confirm the removal when prompted. You will see a confirmation message indicating the add-on has been removed from your plan.
Once removed, the white-label subscription will remain active until the end of your current billing period, after which it will not renew and no further charges will apply.
⚠️ What Happens After Removal
Before removing your white-label subscription, keep the following in mind:
- Client workspaces: Any client-facing white-label workspaces that are currently active may lose branding customisation or access after the add-on ends. Review your active client workspaces before removing.
- Current billing period: You will not receive a prorated refund for the remaining days in your billing cycle unless otherwise stated in your plan agreement. The add-on will simply not renew going forward.
- Existing data: Your reports, projects, and account data will not be affected by removing the white-label add-on.
📋 Reviewing Your Active Add-Ons and Charges
To get a clear view of all active add-ons and recent charges on your account:
- Go to Billing from your account menu.
- Open the Billing History or Invoice section to see a line-item breakdown of recent charges.
- Cross-reference the charge date and description to identify which add-on triggered the fee.
- If you manage multiple client workspaces, check each workspace to confirm whether a white-label subscription is attached to it.
You can also review project-level usage by navigating to the left sidebar and selecting Reports (URL: /report-builder/projects-list) to audit which projects are associated with white-label client accounts.
🙋 Frequently Asked Questions
- Can I remove the white-label add-on mid-cycle? Yes. You can remove it at any time. The add-on stays active through the end of the billing period and then stops.
- Will I be charged again after removal? No. Once removed, the add-on will not renew at the next billing cycle.
- What if I don't see a Remove option? The Billing (Plans & Top-ups) page does not include a Remove or Cancel Add-On button. Contact support via the chat widget to have the add-on removed manually.
- Can I re-add the white-label subscription later? Yes. You can add it back at any time from the Plans & Top-ups (Add-on) section under Billing.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.