## **🔍 Overview**

White-label subscription add-ons allow you to offer Search Atlas tools under your own brand to clients. If you no longer need this feature, you can remove the add-on directly from your account settings. This article walks you through the removal process and explains how associated charges are applied.

## **🧾 Understanding White-Label Subscription Charges**

White-label subscription add-ons are billed separately from your core Search Atlas plan. Charges appear when:

- You originally added a white-label subscription to your plan.
- Your white-label seat count was increased, either manually or as a result of adding a new client workspace.
- A billing cycle renewed with the add-on still active.

If you see an unexpected charge — such as a **$34 white-label subscription increase** — it is most likely tied to a seat or usage adjustment during your current billing period. Removing the add-on will prevent future charges from accruing.

## **🗑️ How to Remove a White-Label Subscription Add-On**

1. Log in to your **Search Atlas** account.
2. Click your **profile icon or account name** in the top-right corner of the platform.
3. Select **Billing** or **Subscription** from the dropdown menu.
4. Scroll to the **Add-Ons** section of your current plan.
5. Locate the **White-Label Subscription** add-on.
6. Click **Remove** or **Cancel Add-On** next to the white-label item.
7. Confirm the removal when prompted. You will see a confirmation message indicating the add-on has been removed from your plan.

Once removed, the white-label subscription will remain active until the end of your current billing period, after which it will not renew and no further charges will apply.

## **⚠️ What Happens After Removal**

Before removing your white-label subscription, keep the following in mind:

- **Client workspaces:** Any client-facing white-label workspaces that are currently active may lose branding customisation or access after the add-on ends. Review your active client workspaces before removing.
- **Current billing period:** You will not receive a prorated refund for the remaining days in your billing cycle unless otherwise stated in your plan agreement. The add-on will simply not renew going forward.
- **Existing data:** Your reports, projects, and account data will not be affected by removing the white-label add-on.

## **📋 Reviewing Your Active Add-Ons and Charges**

To get a clear view of all active add-ons and recent charges on your account:

1. Go to **Billing** from your account menu.
2. Open the **Billing History** or **Invoice** section to see a line-item breakdown of recent charges.
3. Cross-reference the charge date and description to identify which add-on triggered the fee.
4. If you manage multiple client workspaces, check each workspace to confirm whether a white-label subscription is attached to it.

You can also review project-level usage by navigating to the left sidebar and selecting **Reports** (URL: `/report-builder/projects-list`) to audit which projects are associated with white-label client accounts.

## **🙋 Frequently Asked Questions**

- **Can I remove the white-label add-on mid-cycle?** Yes. You can remove it at any time. The add-on stays active through the end of the billing period and then stops.
- **Will I be charged again after removal?** No. Once removed, the add-on will not renew at the next billing cycle.
- **What if I don't see a Remove option?** The Billing (Plans & Top-ups) page does not include a Remove or Cancel Add-On button. Contact support via the chat widget to have the add-on removed manually.
- **Can I re-add the white-label subscription later?** Yes. You can add it back at any time from the **Plans & Top-ups (Add-on)** section under **Billing**.

## **💬 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.