📋 Overview
Quest LLM Digital PR automates outreach to journalists and publishers using AI-driven story angles. This article walks you through campaign creation, contact selection, and common reasons a campaign may remain in Paused status.
🛠️ Create a New Campaign
- From the left sidebar, go to Authority → QUEST AI Visibility (formerly LLM Visibility).
- Click Create Campaign to open the wizard.
- Step 1 — Sources: Choose the content sources (press releases, blog posts, product pages) that will feed story angles.
- Step 2 — Angles: Review AI-suggested angles or add custom ones. Each angle becomes a pitch variant.
- Step 3 — Contacts: Select target contacts (see Contact Selection below).
- Step 4 — Schedule & Launch: Set send dates, frequency, and click Launch.
🎯 Contact Selection
Choosing the right contacts determines deliverability and response rates.
- Use verified lists: Filter by Verified badge to ensure email accuracy.
- Match niche: Apply topic tags (e.g., SaaS, FinTech) so pitches reach relevant journalists.
- Limit per campaign: Start with 50–100 contacts for better personalization and lower bounce risk.
- Exclude opted-out: The system auto-excludes contacts who unsubscribed or bounced previously.
⚠️ Why a Campaign Stays “Paused”
If your campaign shows Paused for more than a few minutes, check these common causes:
- Insufficient credits: Even with a positive balance, a campaign needs enough credits for the full contact list. Open Authority → Campaigns and verify the Credits Required column.
- Missing required fields: Every angle must have a subject line, body, and at least one merge tag. Incomplete angles keep the campaign paused.
- Contact list empty: If all selected contacts are filtered out (unverified, opted-out, or bounced), the campaign cannot start.
- Scheduling conflict: A start date in the past or a frequency that exceeds daily send limits will pause the campaign.
- System maintenance: Rare platform updates may temporarily hold campaigns. Check the status banner at the top of the dashboard.
✅ Quick Fix Checklist
- Confirm credit balance covers the entire contact list.
- Open the campaign, review each angle for completeness, and save.
- Re-check contact count after filters; add more verified contacts if needed.
- Adjust schedule to a future date and reasonable daily limit.
- Click Resume on the campaign row.
📈 Monitor Performance
After launch, track opens, replies, and placements in Authority → Inbox and Sent. Use the Reports tab for aggregate metrics.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.