🔍 Overview
Some customers have reported that the Fix Critical On-Page SEO Issues task in Agent Hub runs for approximately an hour, stops after completing only the first step, and generates an unusually large amount of text output. If this has happened to you, the most likely cause is a temporary outage with one of the AI providers that powers the platform — not an error in your project or settings.
⚙️ Why This Happens
Agent Hub SEO tasks rely on third-party AI providers to process and complete each step in the workflow. When one of those providers experiences instability or an outage, the task can stall mid-run, time out, or behave unexpectedly — including stopping after the first step and producing excessive text output. These outages are temporary and are resolved by our engineering team as quickly as possible.
Our team has confirmed that this type of stalling behaviour is a known issue during AI provider outages and has been addressed in previous engineering updates to improve how the agent handles multi-step workflows.
✅ What To Do
- Wait a short time before retrying. AI provider outages are usually temporary. Waiting 30–60 minutes before trying again gives providers time to recover.
- Re-run the task from scratch. Once you believe enough time has passed, navigate back to Agent Hub and start the Fix Critical On-Page SEO Issues task again. Do not attempt to resume a stalled run — start a new one.
- Monitor the task closely on your next attempt. If the task completes all steps successfully this time, the provider issue has been resolved. If it stalls again in the same way, the outage may still be ongoing.
- Check whether the issue persists across multiple attempts. If the task consistently fails over several hours or the next day, it is no longer likely to be a temporary outage and you should contact support.
🚩 Signs That This Is an AI Provider Issue
- The task runs for a long time (around an hour) before stopping.
- Only the first step completes; subsequent steps do not run.
- The output contains an unusually large or repetitive amount of text.
- The same task has worked correctly for you in the past.
- The issue resolves itself after waiting and retrying.
💡 Tips to Avoid Confusion
- Do not run the task multiple times simultaneously. Starting duplicate runs during a provider issue will not help and may compound the problem.
- Do not change your project settings in response to this error — the stalling is not caused by your configuration.
- Give it at least a day before escalating if retries continue to fail, as some provider outages can last several hours.
📞 Still Need Help?
If you have waited, retried, and the task is still stalling or stopping early, our team is ready to investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.