This article is for sellers who are concerned about their service pricing — whether due to negotiation pressure from clients or uncertainty about what rates are currently active on their account. Search Atlas does not set, change, or negotiate your prices on your behalf. This guide explains how to take ownership of your pricing and what to have ready if you need support.
🔍 Common Causes of Pricing Confusion
- Client or third-party pressure: If a client has asked you to lower your rates, that conversation happened outside the platform. Search Atlas has no role in those negotiations.
- Uncertainty about active rates: If you are unsure which rates are currently live on your account, you will need to review your settings directly and confirm each figure was set intentionally by you.
🛠️ Step-by-Step
- Audit your current rates: Log in to Search Atlas and navigate to the Agency Dashboard. From the left sidebar, go to Settings, then select Services & Pricing (sometimes labeled Deliverables depending on your account type). Here you will see each service line and its associated rate. Review every figure to confirm it matches what you intend to charge.
- Update any rate you did not set: Within Billing > Services, click the rate field for any service you want to correct, enter your intended price, and save the change. Repeat this for each incorrect or unrecognized figure.
- Document your pricing outside the platform: Keep an external record — such as a spreadsheet, signed proposal, or contract — of your agreed rates with each client. This serves as your authoritative reference if a dispute arises.
- Communicate your rates directly to clients in writing: If a client believes a lower price was agreed, address this with them directly. Search Atlas does not mediate pricing disputes or generate binding quotes on your behalf.
- Deactivate any rate you cannot verify: If you are unsure how a particular rate was set, use the toggle or remove option next to that service line under Billing > Services to deactivate it until you can confirm the correct figure and re-enter it intentionally.
✅ How to Confirm It Worked
After updating your pricing, navigate back to your avatar menu > Billing > Services and reload the page. Verify that every rate displayed matches exactly what you entered. If the numbers are correct across all service lines, your pricing is set as intended.
📋 When Escalating to Support
If you have followed the steps above and still cannot locate where your rates are stored, or if you believe a rate was changed without your action, contact our team and have the following ready: your account or agency name, the specific service and rate in question, and the date you first noticed the discrepancy. This will allow us to investigate efficiently.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.