⚠️ What Happened?
Search Atlas free trials automatically convert to a paid subscription when the trial period ends. If you missed the cancellation deadline, your payment method was charged for the first billing cycle. This article explains your options and how our team can help.
🔍 Why Did the Charge Occur?
When you sign up for a free trial, you agree to the trial terms, which include automatic renewal at the end of the trial period. A charge is processed on the day the trial expires unless the subscription is cancelled beforehand. Common reasons customers miss the deadline include:
- Not receiving or overlooking the trial-end reminder email
- Forgetting the exact trial expiry date
- Assuming cancellation requires no action if the account was not actively used
✅ What You Should Do First
If you have been charged and did not intend to continue your subscription, follow these steps immediately:
- Check your email for a receipt or invoice from Search Atlas confirming the charge amount and date.
- Log in to your Search Atlas account and review your subscription status and charge details in your account settings.
- Contact our support team right away using the chat widget (see below). Refund eligibility and processing times depend on how quickly you reach out after the charge.
💡 Refund and Cancellation Policy
Search Atlas reviews unintended auto-renewal charges on a case-by-case basis. While we cannot guarantee a refund in every situation, our team will assess your request fairly. Here is what you should know:
- Cancellation: Your subscription can be cancelled at any time. Once cancelled, you will not be billed again in future cycles.
- Refund eligibility: Refund requests are more likely to be approved when submitted promptly after the charge, and when there is little or no usage of paid features during the billing period.
- Partial refunds: In some cases, a partial refund may be issued depending on usage and the timing of the request.
- Account access after cancellation: If a refund is issued and the subscription is cancelled, access to paid features will end immediately or at the end of the current billing period, depending on how the refund is processed.
📋 What to Have Ready Before Contacting Support
To help our team resolve your request as quickly as possible, have the following information available when you reach out:
- The email address associated with your Search Atlas account
- The date and amount of the charge you are disputing
- A brief explanation of why the charge was unintended
- Whether you would like a full cancellation, a refund, or both
🛠️ How to Cancel Your Subscription
You can cancel your subscription yourself from the dashboard: click your Profile avatar → Billing → Services, then open the ⋮ (three-dot) menu on your plan and select Cancel. A confirmation/retention step will appear before the final confirmation. After cancelling, your access continues until the end of the current billing period. If you change your mind, you can reverse a pending cancellation from the same place by selecting Activate. If you'd prefer help, you can also contact our support team using the chat widget below.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.