🔗 GHL Child Accounts and Missing Billing Section

🔍 Why the Billing Section Is Hidden

If your Search Atlas account was set up through a GoHighLevel (GHL) integration, you are on a child account linked to a parent agency or reseller. By design, child accounts do not have access to the Billing section — even if you hold an Admin role inside that account.

This is intentional behaviour. In the GHL integration model, billing and subscription management are controlled exclusively at the parent account level to prevent conflicting changes and ensure the agency retains full control over plan administration.

🧩 Understanding GHL Parent and Child Accounts

When an agency or reseller uses GoHighLevel to provide Search Atlas access to their clients, each client is provisioned as a child account under the agency's master account. This structure means:

• Your subscription, plan tier, and payment details are owned and managed by the parent agency.
• The Billing menu item is intentionally hidden from child accounts to reflect this separation of responsibility.
• Admin permissions inside a child account grant control over users, settings, and tools — but not over billing.
• Some agencies are themselves child accounts under a larger parent organisation. If your account was provisioned by such an agency, you may be on a child-under-child account. The same billing restriction applies at every level of this hierarchy — billing is always managed at the top-level parent account.

🚀 How to Upgrade or Change Your Plan

Because billing sits at the parent level, you cannot make plan changes directly from your account. To upgrade, downgrade, or update payment details, you need to reach out to the agency or reseller who provisioned your Search Atlas account. They can:

1. Review your current plan and usage.
2. Upgrade or downgrade your subscription on your behalf.
3. Update billing and payment information as needed.

If you are unsure who your parent agency is, check any onboarding emails you received when your account was first created — the agency's contact details are typically included there.

⚙️ How to Confirm You Are on a GHL Child Account

Follow these steps to verify your account type:

1. Click your avatar in the top-right corner of the platform.
2. Select Settings from the dropdown menu (or navigate to /settings).
3. Review the top-right corner avatar menu for a Billing option.
4. If no Billing section appears, your account is a GHL child account and plan management must go through your parent agency.

❓ Frequently Asked Questions

• I'm an Admin — why can't I see Billing?

  Admin roles in GHL child accounts control team members and platform settings, but billing permissions are reserved for the parent agency account only.

• Can Search Atlas re-enable Billing for my child account?

  This is not possible by default. The restriction is part of the GHL integration architecture. Your parent agency is the correct point of contact for any plan changes.

• My agency is itself a GHL child account — does the same restriction apply to me?

  Yes. Search Atlas supports multi-level GHL hierarchies, including child-under-child accounts. Billing is always managed at the top-level parent account, so the Billing section will be hidden at every nested level below it.

• What if I want to manage my own billing independently?

  You would need to ask your agency to set you up as a standalone Search Atlas account instead of a GHL child account. Your agency can advise on whether this is an option for your situation.

💬 Need Further Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.