📋 Overview
If your Search Atlas plan was canceled and you need to reactivate it, you may need to update your payment method before your subscription and quota are restored. This article explains what to expect during the reactivation process and how to get help if you run into issues.
🔄 How to Reactivate Your Plan and Update Your Payment Method
To reactivate a canceled plan, log in to your Search Atlas account and navigate to the Billing section from the top-right avatar (Account Menu). From there, locate your canceled plan and follow the on-screen prompts to reactivate it and update your payment method as needed.
If you are unsure where to find the Billing section or the reactivation option, or if the on-screen prompts do not appear as expected, our support team can walk you through the exact steps for your account.
⚠️ Common Issues During Reactivation
🗑️ Unable to Remove an Existing Card
Symptom: You encounter an error when trying to remove a saved card from your account.
What to try: In most billing systems, you cannot delete a card that is currently set as the default payment method. Try adding a new card first, then set it as your default before attempting to remove the old one. If you are unable to complete this through the billing settings, contact our support team and we can assist with updating your payment method on your account.
❌ Card Declined During Reactivation
Symptom: Your card is not accepted during the reactivation or payment update process, even though the card appears valid.
What to try:
- Verify that the card details you have entered (card number, expiry date, and security code) are correct.
- Confirm with your bank that the card is enabled for online transactions.
- Try using a different browser or a private/incognito browsing window in case a browser extension is interfering.
- If the issue persists, contact our support team with your account details and the error you are seeing so we can investigate further.
⏳ Quota Not Restoring After Reactivation
Symptom: Your plan appears active but your usage quota has not been restored.
What to try: Refresh the page after completing reactivation. If your quota does not update, contact our support team with your account name and the date and time of your reactivation so we can check the status on our end.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.