If the Edit & Review panel (Step 3) in the press release creation flow appears blank immediately after using 'Generate with AI,' your content has been successfully generated and saved. This is a display issue only — a full page reload restores the preview instantly.
🔍 What's Happening
After clicking 'Generate with AI' on Step 2 and advancing to Step 3 (Edit & Review), the preview panel may render as completely blank. AI generation completed successfully and your content is stored — only the visual rendering of the preview is affected. This issue can occur on any browser or operating system.
🛠️ Workaround Steps
Follow these steps to restore your AI-generated content without losing any work:
- After reaching Step 3 and seeing the empty preview, keep your browser tab open — do not close it.
- Perform a full page reload: press F5 on Windows or Linux, or press Cmd+R on Mac.
- Navigate back to the press release you were editing.
- Your AI-generated content will now appear correctly in the preview panel.
Your content was saved during generation — the blank preview is a rendering issue only, and the reload resolves it.
📡 Engineering Status
Our engineering team has identified the root cause of this display issue. A fix has been released and is being rolled out to all users. Your data is safe and no generated content has been lost. If you are still experiencing the blank preview after reloading, your account may not yet have the fix deployed.
📞 When to Contact Support
If the workaround does not restore your content after a full page reload, or if you cannot locate your press release after reloading, please contact Search Atlas Support. Include your press release ID and details such as when you generated the content and which browser you're using so our team can investigate quickly. Avoid closing your browser tab during troubleshooting, as this may affect our ability to assist you.
🎯 A permanent fix for this preview rendering issue has been released and is being rolled out. Your AI-generated content is always saved. If you are still seeing a blank preview after reload, your product may not yet have the fix deployed — contact Support with your press release ID and we'll investigate.