This article helps you resolve two common issues in Content Genius: AI article generation that fails to start or complete, and output that appears in the wrong language despite your settings. Follow the steps below to identify and fix the root cause of each problem.
📍 Where to Find It
All Content Genius tools are accessed via Left sidebar → Content. Depending on which tool you are using, navigate to the relevant sub-page: AI Content Templates for template-based generation, Content Planner for planned content briefs, or Scholar for research-assisted articles.
🛠️ Step-by-Step
- Confirm your project and workspace are active. Before generating, make sure you are working inside a project that is fully set up. An incomplete or misconfigured project can prevent AI generation from running.
- Check and re-apply your language setting. Go to Left sidebar → Content → AI Content Templates (or the tool you are using). Locate the language selector — typically visible in the article setup or brief configuration panel — and confirm the correct language is selected. If it already shows the right language, deselect it and reselect it, then save or re-apply before generating.
- Clear and re-enter your keyword or topic input. Empty the keyword or topic field completely, retype your target keyword, and confirm any required fields (such as title, tone, or word count) are filled in. Missing required inputs are a common cause of silent generation failures.
- Retry generation. Click the generate button again. If the process stalls for more than 60 seconds without progress, refresh the page, navigate back to the tool, and attempt generation once more.
- Try a different Content tool to isolate the issue. If generation fails in AI Content Templates, try Left sidebar → Content → Content Planner or Left sidebar → Content → Scholar. If generation succeeds there, the issue is specific to your template configuration, not your account or connection.
- Check your browser and connection. Use a supported, up-to-date browser (Chrome or Edge recommended). Disable browser extensions that may block network requests, and ensure you have a stable internet connection before retrying.
✅ How to Confirm It Worked
Generation is working correctly when the AI output panel populates with a full draft within approximately 30–60 seconds of clicking generate, with no error messages or empty results. To confirm the language fix took effect, check the first paragraph of the generated article — the body text, headings, and any meta content should all appear in the language you selected. If any section still appears in a different language, repeat step 2 and ensure the language setting is saved before clicking generate again.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.