💰 Refund for Unusable LLM Credits on Starter Plan

🔎 Understanding the Issue

The Starter plan does not include the LLM feature. If you purchase LLM credits while on the Starter plan, those credits cannot be used because the feature is only available on Growth, Pro, and Agency plans.

✅ Eligibility for Refund

You may request a refund if you purchased LLM credits while subscribed to the Starter plan and were unable to use them. Refunds are reviewed on a case-by-case basis by the billing team.

🛠️ Steps to Request a Refund

1. Open the chat widget in the bottom-right corner of the platform.
2. Type human teammate to connect with a support agent.
3. Provide your account email and the approximate date of the LLM credit purchase.
4. State that you are on the Starter plan and the credits are unusable due to plan limitations.
5. The agent will verify your plan and purchase, then escalate a refund request to the billing team.
6. You will be notified once the refund is processed.

⏱️ Refund Processing Time

Refunds are typically processed within 5-10 business days after approval. The refund will be returned to the original payment method.

💡 Alternative: Upgrade Your Plan

If you wish to use LLM credits instead of receiving a refund, consider upgrading to a Growth, Pro, or Agency plan. These plans include the LLM feature and allow you to use purchased credits.

🙋 Need Further Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.