🔍 Overview
When you migrate a website from WordPress to Website Studio, your existing OTTO SEO project may stop working correctly. This mismatch can cause broken tracking, errors, and project failures. Because resolving this requires backend intervention, this article explains what is happening and what to have ready when you contact our team.
⚠️ Why This Happens
OTTO SEO projects are tied to a specific site configuration at the time they are created. When you migrate from WordPress to Website Studio, the underlying site structure and tracking endpoints change. The old OTTO project does not automatically update to reflect the new setup, which can lead to:
- Errors when OTTO tries to communicate with the old WordPress installation
- Broken internal links and tracking scripts that reference the old site
- Project failures if the old and new configurations come into conflict
🚫 What Not to Do
Before contacting support, avoid these common mistakes that can make the problem worse:
- Do not delete the old OTTO project immediately — deleting it without proper backend cleanup can cause conflicts and corrupt site-level data
- Do not create a new OTTO project before the existing issue is resolved — running two projects against the same domain can multiply errors
- Do not attempt to reconnect the OTTO widget on the WordPress side — your site has moved to Website Studio and the WordPress connection is no longer valid
📋 What to Have Ready Before Escalating
Because this issue requires backend action by our team, please gather the following information before reaching out so we can resolve it as quickly as possible:
- The name of the affected OTTO project
- The domain that was migrated (both the old WordPress domain and the new Website Studio domain, if different)
- The exact error message or error code you are seeing
- The date and approximate time the migration took place
- Any steps you have already attempted
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.