🔍 Overview
When a publisher is unable to fulfill your Link Lab order, Search Atlas may offer replacement publisher options. Occasionally, none of the suggested replacements may align with your target country or niche. This article explains what to provide when requesting help with a publisher mismatch and order refund.
📋 Publisher Replacement Mismatch
If the replacement publishers offered for your order do not meet your niche or country requirements, do not accept a mismatched option. Gather the affected order number, the original publisher, the replacement options offered, and the specific reasons they are not suitable.
⚠️ Requesting Help With the Order
- Review the replacement options. Confirm which publisher requirements are not met, such as the target country or niche.
- Keep the order details ready. Include the order number, original publisher, replacement options, and a clear explanation of the mismatch.
- Contact support. Ask the team to review the mismatch and your refund request.
💰 Order Refunds
If the offered replacement publishers do not meet your requirements, contact support with the order details and explain that you are requesting a refund because of the mismatch. The team can review the order and advise you on the available resolution.
🛠️ Information to Provide
- The affected Link Lab order number
- The original publisher
- The replacement publisher options offered
- The niche or country requirements that were not met
- Your request for an order refund
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.