🧾 Overview
August Event payment receipts and invoices are different documents. A receipt confirms that payment was completed, while an invoice provides the billing document your accounts department may require.
If you are waiting for invoices such as 0001 and 0002, use the Billing area to check whether they are available in your account.
🔍 Check the Invoices tab
- Open the account menu by selecting your avatar in the top-right corner.
- Go to Billing → Invoices.
- Search or review the list for August Event payments.
- Open the relevant invoice and download or print it for your records.
📅 Check the payment period
Make sure the invoice list is showing the correct August billing period. If filters are available, clear them and search again using the payment date, amount, or invoice number. Confirm that you are viewing the correct Search Atlas account and workspace.
🧾 Receipts versus invoices
- Receipt: confirms that a payment was processed.
- Invoice: lists the billing details, invoice number, date, charges, taxes where applicable, and payment status.
If your accounts department does not accept receipts, do not submit the payment receipt as a replacement for an invoice. Download the invoice from the Invoices tab when it is available.
⚠️ If an invoice is missing
If August Event payments do not appear in Billing → Invoices, or if invoice numbers 0001 and 0002 are missing, keep the payment receipts and note the payment dates, amounts, account details, and any available transaction references. This information helps our team identify the correct payments and prevent duplicate records.
Do not make another payment while waiting for an invoice. A missing invoice does not necessarily mean that the original payment failed.
💬 Get help with missing invoices
If the invoices are still unavailable after checking the Invoices tab, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.