🔍 Identify Duplicate Accounts
If you see a charge you do not recognize, you may have more than one active account under the same email address. Check for any additional accounts you may have created previously.
🛑 Cancel the Extra Account
Once you locate the duplicate account, cancel the subscription on that account to prevent future charges. This can typically be done in the account or billing settings of the duplicate account.
💰 Request a Refund
After canceling the duplicate account, contact the Billing team to request a refund for the unrecognized charge. Provide the invoice number and amount charged. Refunds are usually processed within 5–10 business days.
✅ Confirm Refund Completion
You will receive a confirmation once the refund is granted. The refund will appear on your original payment method within the standard processing window.
📞 Need Further Assistance?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.