Overview
If you attended a Search Atlas workshop and experienced issues that affected your experience, you may be eligible for a refund. This article explains how to reach our team to discuss your situation and submit a refund request for review.
What You Will Need Before Submitting
To help our team process your request as quickly as possible, have the following information ready:
- The name of the workshop and the date you attended
- The email address tied to your Search Atlas account or purchase
- A brief description of the specific issue you experienced
The more detail you provide upfront, the faster our team can review and resolve your request.
How to Submit Your Refund Request
- Log in to your Search Atlas account at the platform you normally use.
- Contact our support team directly through the platform.
- Share your workshop name, attendance date, and a clear description of the issue you experienced.
- Our team will confirm receipt of your request and provide guidance on next steps based on your specific situation.
Refund eligibility and processing timelines are determined by our team on a case-by-case basis after reviewing the details of your request.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.