## **Overview**

If you attended a Search Atlas workshop and experienced issues that affected your experience, you may be eligible for a refund. This article explains how to reach our team to discuss your situation and submit a refund request for review.

## **What You Will Need Before Submitting**

To help our team process your request as quickly as possible, have the following information ready:

- The **name of the workshop** and the date you attended
- The **email address** tied to your Search Atlas account or purchase
- A **brief description** of the specific issue you experienced

The more detail you provide upfront, the faster our team can review and resolve your request.

## **How to Submit Your Refund Request**

1. **Log in** to your Search Atlas account at the platform you normally use.
2. Contact our support team directly through the platform.
3. Share your workshop name, attendance date, and a clear description of the issue you experienced.
4. Our team will **confirm receipt** of your request and provide guidance on next steps based on your specific situation.

Refund eligibility and processing timelines are determined by our team on a case-by-case basis after reviewing the details of your request.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.