This article covers two common Content Genius problems: AI-generated articles failing to produce output, and content being written in the wrong language despite your settings. At this time, there is no fully documented self-serve resolution for these issues — but this article will help you prepare the right information so our team can resolve it quickly.
📍 Where to Find It
Content Genius is accessed via Left sidebar → Content. Depending on the workflow you are using, the relevant tools are located at:
- AI Content Templates — Left sidebar → Content → AI Content Templates
- Content Planner — Left sidebar → Content → Content Planner
🛠️ What to Do
If you are experiencing either of these issues, please gather the following details before contacting support so our team can investigate promptly:
- Which workflow is affected — AI Content Templates, Content Planner, or both.
- The exact behavior you are seeing — for example, whether generation produces no output at all, produces an error message, or produces content in the wrong language. Include the exact error message text if one appears.
- The language setting you selected and the language the output was actually generated in (if applicable).
- The target keyword you entered when the problem occurred.
- Approximate date and time the issue occurred, including your timezone.
- Your project name or workspace name as it appears in the platform.
✅ What to Expect
Once our team receives the above details, they will be able to investigate the root cause — whether it relates to a generation failure, a language setting not being applied, or another underlying issue — and provide a confirmed fix or next steps specific to your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.