This article covers two common Content Genius problems: AI-generated articles failing to produce output, and content being written in the wrong language despite your settings. At this time, there is no fully documented self-serve resolution for these issues — but this article will help you prepare the right information so our team can resolve it quickly.

## **📍 Where to Find It**

Content Genius is accessed via **Left sidebar → Content**. Depending on the workflow you are using, the relevant tools are located at:

- **AI Content Templates** — Left sidebar → Content → AI Content Templates
- **Content Planner** — Left sidebar → Content → Content Planner

## **🛠️ What to Do**

If you are experiencing either of these issues, please gather the following details before contacting support so our team can investigate promptly:

- **Which workflow is affected** — AI Content Templates, Content Planner, or both.
- **The exact behavior you are seeing** — for example, whether generation produces no output at all, produces an error message, or produces content in the wrong language. Include the exact error message text if one appears.
- **The language setting you selected** and the language the output was actually generated in (if applicable).
- **The target keyword** you entered when the problem occurred.
- **Approximate date and time** the issue occurred, including your timezone.
- **Your project name or workspace name** as it appears in the platform.

## **✅ What to Expect**

Once our team receives the above details, they will be able to investigate the root cause — whether it relates to a generation failure, a language setting not being applied, or another underlying issue — and provide a confirmed fix or next steps specific to your account.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.