🔍 Overview
If your company address or VAT number is missing from your invoices, the billing information may need to be updated on your account through a backend action. Our team can review the account and apply the required billing details.
📋 Information to Have Ready
When requesting an update, provide the following information:
- Legal company name
- Full company address
- VAT, Tax ID, or UID number
- The affected invoice numbers, if available
🛠️ Requesting an Update
- Confirm the company address and VAT or UID number exactly as they should appear on invoices.
- Provide those details to our team along with the affected invoice numbers, if available.
- Ask the team to review the billing information and update the invoices as needed.
Because this correction requires a backend action, there may not be a billing settings workflow available in the platform. Previously issued invoices may require separate review after the account details are updated.
🔑 What to Expect
Our team will verify the submitted billing details and explain what can be updated on the affected invoices. To help us investigate efficiently, include the company name, the complete address, the VAT or UID number, and any relevant invoice numbers.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.