🗺️ Overview
Search Atlas offers two quota systems: the legacy per-product quota system and the newer Universal Credits (UC) system. This article explains the key differences, helps you decide whether to migrate, and shows you how to get OTTO site overage issues resolved. Because both migration evaluation and overage resolution are handled by our support team on the backend, this article will help you understand what to expect and how to escalate effectively.
🔄 Legacy Quotas vs. Universal Credits
Understanding both systems makes the migration decision straightforward.
- Legacy per-product quotas: Each tool (Site Auditor, Backlink Research, etc.) has its own separate monthly allowance. Credits from one tool cannot be used in another.
- Universal Credits: A single shared credit pool that works across all eligible Search Atlas tools. Unused credits from one feature can be applied anywhere else in the platform.
Universal Credits give you more flexibility — if you rarely use one feature in a given month, those credits are not wasted and can fund heavier use of another tool instead.
✅ Should You Migrate to Universal Credits?
Migration is worth considering if any of the following apply to you:
- You use multiple Search Atlas tools unevenly month to month.
- You regularly hit limits in one tool while leaving credits unused in another.
- You want simpler credit tracking from a single balance rather than multiple product buckets.
Migration may be less urgent if your usage is consistent across tools and you are already near a billing cycle renewal, since your legacy quotas will reset at renewal anyway.
Key timing tip: If your billing cycle renews within the next few days, consider waiting until after renewal before migrating so you do not leave partially used legacy credits on the table. If you have several weeks left in your cycle, migrating sooner lets you benefit from the shared pool right away.
🛠️ How Migration and Overage Resolution Are Handled
Both Universal Credits migration evaluation and OTTO site overage resolution are backend processes carried out by the Search Atlas support team. A human agent will review your account, assess your current quota usage across tools, and apply the appropriate changes on your behalf.
This means there is no self-serve migration flow you need to complete on your own. Once you contact support, the team will evaluate your account and walk you through the outcome.
📋 What to Have Ready When You Escalate
To help the support team resolve your issue as quickly as possible, please have the following information ready before reaching out:
- Your project or workspace name as it appears in Search Atlas.
- The specific tools or features where you are experiencing quota limits or overage (e.g., OTTO SEO, Site Auditor).
- The OTTO site(s) affected by any overage, including the site domain if possible.
- Your billing cycle renewal date, which you can find under the top-right avatar → Billing (Billing page).
- Whether you prefer to migrate to Universal Credits or keep legacy quotas, so the agent can act on your preference immediately.
- Any error messages or overage warnings you have seen, including approximate timestamps.
Having these details ready will allow the agent to assess your quota usage, evaluate the migration, and resolve any OTTO site overage in a single interaction.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.