Outreach & Publishers

🔄 What Happens If Your Assigned Publisher Doesn't Respond (and How Refunds Work)

🗺️ How to Understand Marketplace Publisher Listings and Tabs

How to Understand Marquee Publisher Catalog Listings

💰 Understanding Publisher Payment Pricing

🔍 Why can the price differ? The price shown for a publisher website can change as marketplace data is updated. However, a published article should use the payout amount associated with its approved order or assignment—not a later live price. For example, a site may currently display $147 or $2 even though your articles were approved at $200 or $400. These values may represent the current publisher listing price, while your order uses a previously approved payout snapshot. 🔒 How payout pricing is protected - At checkout: the cart is repriced using the latest available cost. If a line falls below cost, it may require review before purchase. - At assignment: managed or link-order publisher costs are locked when the placement is assigned. - After publication: the locked cost should remain the basis for the publisher payout and should not be replaced by a later live price. 📄 What to check in your order 1. Open the relevant order or published article in Search Atlas. 2. Compare the approved or assigned cost with the current publisher listing price. 3. Check whether the article was purchased through the Publisher Exchange or assigned through a managed or link-order workflow. 4. Review the order status and payout details, including any available cost snapshot or payment record. A difference between the current listing price and the locked order cost does not automatically mean the payout is incorrect. The approved order amount is the key value to verify. ⚠️ When to request a correction Request a review if the published article's payout record does not match the approved checkout amount or the cost locked at assignment. Include the publisher domain, article URL, order or placement ID, agreed amount, displayed amount, and screenshots showing the discrepancy. Do not rely only on the publisher's current marketplace price. Prices can change after publication, while the approved payout may remain locked to the original transaction. 💬 How to get help If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📧 Deleting Outreach Campaigns and Billing FAQs

📋 Overview Some customers have reported being unable to delete outreach campaigns inside the Authority section of Search Atlas. This article explains the current status of this issue, how to work around it, and answers common billing questions related to frozen or paused accounts. ⚠️ Known Issue: Outreach Campaign Deletion There is a known platform issue that currently prevents some users from deleting outreach campaigns. Our engineering team is actively working on a fix, and the resolution is awaiting release. If you are experiencing this problem, you are not alone, and no action on your part caused it. Below are the steps to confirm you are in the right location and to attempt deletion while the fix is being rolled out. 🛠️ How to Attempt Deleting an Outreach Campaign 1. In the left sidebar, click Authority. 2. Select Campaigns from the sub-menu. 3. Locate the campaign you want to delete. 4. Click the trash icon or the delete option next to the campaign name. 5. Confirm the deletion if prompted. If the campaign does not delete or you receive an error, this is consistent with the known bug. The fix is currently awaiting release. Once deployed, deletion will work as expected without any additional steps from you. 💡 Temporary Workaround While the fix is pending, you can limit the impact of an unwanted campaign by taking the following steps: - Pause the campaign to stop any outreach emails from being sent. - Disconnect the email account linked to the campaign to prevent further sending activity. Note that campaigns with disconnected email accounts are automatically skipped during the send process. - Leave the campaign in place until the deletion fix is released. 💳 Billing Questions for Frozen Accounts A common follow-up question is whether you will still be charged for an account that is frozen, paused, or otherwise inactive. Here is what you need to know: - Account freezes do not automatically pause billing. Your subscription remains active unless you explicitly cancel or downgrade your plan. - If your account was frozen due to a payment issue, billing continues to accrue until the account status is resolved or the subscription is cancelled. - If you believe you should not be charged for a period when your account was inaccessible due to a platform-side issue, our team can review your account history and work with you on a resolution. If you are unsure about your current billing status, we recommend checking your plan details inside the platform before reaching out to support. 🔍 How to Check Your Current Plan and Billing Status 1. Log in to your Search Atlas account. 2. Click on your account name or avatar in the top-right corner. 3. Select Billing or Subscription from the dropdown menu. 4. Review your current plan, renewal date, and any outstanding charges. ❓ Frequently Asked Questions Will the outreach campaign deletion bug affect my sending history or inbox? No. Your Inbox and Sent items under Authority will not be affected by the deletion issue. Only the ability to remove campaigns from the Campaigns list is impacted. Will I lose my campaign data once the fix is released? No. When the fix is deployed, you will be able to delete campaigns manually. No data will be removed automatically without your action. My account was frozen — can I get a refund for that period? Refund eligibility depends on the reason for the freeze and your subscription terms. Contact our support team via the chat widget to have your case reviewed individually. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Dispute a Publisher Website Ownership Claim

🗺️ Overview If a website you own is already listed on the Publication Media platform under another publisher's account, you can formally request an ownership transfer. This article walks you through the verification process and explains what to expect. ⚙️ How Website Ownership Works Each domain on the Publication Media platform can only be linked to one publisher account at a time. Ownership is confirmed through a domain verification check — the platform looks for a unique verification code placed on your website. Whoever successfully verifies the code is recognised as the legitimate owner. If someone has already listed your domain, you will not be able to add it through the standard flow until the dispute is resolved. 🛠️ Step 1 — Prepare Your Verification Evidence Before raising a dispute, gather the following to support your claim: - Proof of domain ownership — a screenshot or export from your domain registrar (e.g., GoDaddy, Namecheap, Google Domains) showing your name or organisation as the registered owner. - Access credentials — confirmation that you control the website's hosting or DNS settings (you will need this to place a verification code). - The domain in question — note the exact URL as it appears on the platform (e.g., mit.edu.co.bz). 📋 Step 2 — Attempt to Add the Website Yourself 1. In the left sidebar, navigate to Website Studio (or go to /website-studio). 2. Click Add Website and enter your domain. 3. If the domain is already claimed, you will see a notice indicating it is registered under another account. 4. Note any error message or reference number shown — this helps our team locate the record quickly. 📞 Step 3 — Contact Support to Open a Dispute Once you have your evidence ready and have confirmed the domain is already claimed, contact our support team directly through the platform. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. When you connect, share the following details: - The exact domain you are disputing (e.g., mit.edu.co.bz) - Your registrar proof of ownership - Your Search Atlas account email - Any error message or reference number from Step 2 🔎 Step 4 — Verification Review Process Our team will carry out the following steps after receiving your dispute: 1. Identity check — we verify that the domain's WHOIS or registrar record matches your account information. 2. Active code check — we check whether the current listing has a valid, active verification code on the domain. 3. Ownership transfer — if your claim is validated and the existing listing cannot prove active ownership, the domain will be reassigned to your account. 4. Re-verification — you will be asked to place a verification code on your site to complete the transfer and activate your listing. Resolution times vary depending on the complexity of the case, but our team will keep you updated throughout the process via the chat thread. ⚠️ Important Notes - Disputes are reviewed manually and require clear registrar-level proof — platform screenshots alone are not sufficient. - If the current publisher can demonstrate active, verified ownership, the dispute may not be upheld. In that case, our team will explain next steps. - Once a domain is transferred to your account, any previously placed orders linked to that listing will be reviewed separately by our team. - Make sure your domain verification code remains on your site after setup — the platform runs monthly health checks to confirm ongoing ownership. 💡 Tips to Avoid Future Disputes - Add your websites to the platform as soon as you acquire them to prevent others from listing them first. - Keep your registrar contact details up to date so ownership can be confirmed quickly. - Do not remove your verification code from your site after setup — doing so may trigger a failed health check and place a hold on your payouts.

🔄 How to Request a Specific Alternative Publisher

🤔 Why You're Asked to Choose an Alternative When you buy a placement through Link Laboratory, the publisher occasionally cannot complete the order. This happens for two main reasons, and the platform shows a different message for each: - Publisher rejected — the site's editorial team declined your content or topic. - Publication unavailable — the site is temporarily out of inventory or paused. In both cases, an Alternatives drawer opens on your order with up to three suggested replacement publishers that are matched to the original site's metrics, niche, and price. 📋 Your Options in the Alternatives Drawer Before requesting a specific site, review the built-in options: 1. Accept a suggested alternative — pick one of the up-to-three publishers shown, and the order continues as normal. 2. Choose for Me — let our team select the closest matching replacement for you. 3. Refund HDC — cancel the placement and return the credit to your account balance. If none of the suggestions work for you — for example, all three are in the same niche you want to avoid — you can request a specific publisher instead. 🎯 How to Request a Specific Alternative Publisher You can ask for any publisher in our catalog, such as bmmagazine.co.uk. Follow these steps: 1. Open the order in Link Laboratory: go to the top-right corner (avatar) → App Ecosystem → Publisher Exchange tab → Go to Link Laboratory, then locate the affected order. 2. Copy your order number (for example, #26388) and the exact domain you want, including the extension, such as bmmagazine.co.uk. 3. Open the chat widget in the bottom-right corner of the platform and type human teammate. 4. Share your order number, the exact domain you want, and a short note explaining that the suggested alternatives do not fit your campaign. A team member will check availability and confirm next steps with you before anything changes on the order. ✅ What Happens After You Submit a Request - We confirm the publisher is currently accepting placements in your niche and language. - If the site's price differs from your original order, we tell you the difference up front — you can pay the difference or request a partial refund. - If the site is not available, we suggest the closest matches from the full catalog, and you make the final call. - If you would rather not wait, you can still use Choose for Me or Refund HDC from the Alternatives drawer at any time. 💡 Tips for Faster Resolution - Check the catalog first: search the domain in Link Laboratory to see if the publisher is listed and in stock. - Send the exact domain with the correct extension (.co.uk, .com, .net) to avoid mix-ups. - Include your target URL and preferred anchor text so the replacement can start without another round of questions. - If timing matters, say so — we can prioritize orders with deadlines. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Guest Post Refunds and HyperDrive Credit Returns

Overview If you requested a refund for a guest post order or expected HyperDrive credits (HDCs) to be returned to your account, this article explains what to do if credits are missing or not returned as expected. How Guest Post Refunds Work When a guest post order is cancelled or a placement is not fulfilled, you may be eligible to have your HyperDrive credits returned to your account so they can be reused on another order. Because credit returns for guest post orders and HyperDrive credit issues require manual review by the support team, the specifics of eligibility and timing depend on the details of your individual order. What to Do if Credits Are Missing 1. Locate your order IDs for every order you believe qualifies for a credit return. You can find these by navigating to Avatar (top-right) → Billing → Invoices. Having these ready will significantly speed up the resolution process. 2. Check your current HyperDrive credit balance by navigating to Avatar → Billing → Plans & Top-ups (Billing) to confirm whether the credits have already been returned. Credits are sometimes applied automatically after a cancellation is processed, so this step may resolve the issue immediately. 3. If credits are still missing after checking your balance, open a support chat directly from your Search Atlas dashboard using the chat widget in the bottom-right corner and type human teammate to be connected with a member of our team. Include your order IDs and a brief description of the issue (e.g., order was cancelled, placement was not fulfilled) so the team can review and manually apply the credit return to your account as quickly as possible. Tips to Avoid Confusion - Keep a record of your order IDs at the time you request a refund or cancellation. This makes follow-up much faster. - Credit returns are processed manually by the support team, so there may be a short delay between a cancellation being confirmed and credits appearing in your account. - If you are unsure whether your order qualifies for a credit return, reach out to the support team with your order details and they will advise you. Still Need Help? If you have questions about a guest post refund or missing HyperDrive credits, please reach out to our support team via the in-app chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⏳ Understanding Pending Publisher Site Selection Status

📋 Overview After placing a link building or SEO Campaign order in Search Atlas, you may notice your order status reads Pending Publisher Site Selection. This is a normal part of the fulfillment process, but it can feel unclear — especially if some time has passed without an update. This article explains what that status means and what to do if you have questions about your order. 🔍 What Does 'Pending Publisher Site Selection' Mean? When you purchase an SEO Campaign that includes placement and writing, your order enters a matching phase. During this phase, the Search Atlas team works to identify and confirm a suitable publisher site for your content. Until a publisher is confirmed, your order will remain in Pending Publisher Site Selection status. No writing or publishing work begins until this step is complete. ⏱️ How Long Does This Phase Take? Publisher matching timelines can vary depending on your niche, domain requirements, and current publisher availability. If you feel your order has been in this status for longer than you expected, it is worth reaching out to our support team so they can review the details of your specific order and provide an accurate update. 🛠️ Steps to Take If You Have Concerns About Your Order Status 1. Log in to Search Atlas and navigate to your order dashboard to confirm the current status of your order. 2. Note your order number and purchase date — having these details ready will help our team look up your order quickly and provide a timely response. 3. Check for any platform notifications or emails that may have been sent regarding your order status or any required action on your part. 4. Contact our support team if you have not received an update or if your order appears to be stuck. Our team can investigate and provide a status update specific to your order. ❓ Why Might an Order Stay Pending? Publisher availability can fluctuate based on niche, placement requirements, and demand. In some cases, the matching process takes additional time to ensure the right fit for your campaign. Our team monitors orders and works to move them through fulfillment as efficiently as possible. If something requires manual attention, a support agent will be able to identify and address it once you reach out. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 How Publisher Remittances and Payments Work

💡 Overview Publisher remittances are payments issued to you for articles published through the Search Atlas Publisher Exchange. Once your articles are verified and approved, payments are grouped into remittances and processed according to our standard release schedule. This article explains how the process works and what to do if you believe a remittance is overdue. 📋 How Remittances Are Calculated Each remittance is calculated based on the articles linked to a given order at the time of calculation. Keep the following in mind: - Article linking timing matters: If new articles are linked to an order after the remittance has already been calculated, the amount may not automatically update. This is a known behaviour that our team has addressed in a recent fix. - Payout anchoring: Remittance amounts are anchored to the cost recorded at the time of checkout. This ensures consistency between what the buyer paid and what you receive. - Price guards: Our system applies publisher price guards across all payment paths to ensure fair and accurate payouts. ⏳ Why a Remittance May Be Pending There are several reasons a remittance might show a pending status rather than being released immediately: - Site verification hold: Your site may be flagged for verification before a payout is approved. If this applies to your account, you will receive a notice with a deadline for completing verification. - Admin review: Some remittances are held for a brief internal review to confirm article quality and order compliance. - Order discrepancies: If there is a mismatch between the articles published and the order details, the remittance may be paused until the issue is resolved. - Recalculation in progress: If articles were recently linked or updated, the remittance total may be in the process of being recalculated. ✅ Steps to Take If Your Remittance Is Overdue 1. Confirm your articles are published and linked: Log in to your Search Atlas publisher account and verify that all articles are marked as published and correctly linked to the corresponding orders. 2. Check for any pending verification notices: Review any notifications or alerts in your account that may indicate your site requires verification before payment can be released. 3. Note your remittance IDs and totals: Before contacting support, collect the remittance reference numbers (e.g., #43078) and the total amount owed. This speeds up the resolution process significantly. 4. Contact our support team: If everything on your end looks correct and your remittance remains unpaid beyond the expected timeframe, reach out via live chat for an urgent manual review. 🛠️ What to Expect After Requesting a Release When you escalate a pending remittance to our support team, here is what typically happens: - A team member will review the remittance IDs and confirm the article and order details on the backend. - If everything checks out, an admin action can be taken to manually approve and release the payment. - You will be notified once the remittance has been processed and the funds are on their way. - Processing time after manual release depends on your payment method and provider. 📌 Tips to Avoid Payment Delays - Make sure all articles are linked to their orders before remittance calculation is triggered. - Keep your publisher profile and site information up to date to avoid verification holds. - Respond promptly to any verification notices or admin requests in your account. - Double-check that published URLs match what was submitted in the original order. 🆘 Need Immediate Help? If you have unpaid remittances and need urgent assistance — especially if your team is waiting on funds — please do not wait. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Please have the following ready when you connect: - Your remittance reference numbers - The total amount owed - The number of articles published under the affected orders

🔍 Check and Resolve Pending Publisher Payments

Understanding Your Publisher Payment Status If you have a publisher account with Search Atlas, you may occasionally see a payment listed as pending. A pending status means your payment has not yet been transferred to your account. This can happen for a variety of reasons, and in many cases it requires our team to investigate on the backend. What to Do If Your Payment Is Pending Because publisher payment issues are typically resolved by our internal team rather than through self-serve steps, the most effective action you can take is to contact support with the right information ready. This allows our team to locate your account and investigate the payment status as quickly as possible. What to Have Ready When You Contact Support Before reaching out, please gather the following details so our team can assist you efficiently: - Your publisher account email address — the email associated with your Search Atlas publisher account. - The payment amount — the specific amount that is showing as pending. - The date the payment was expected or initiated — as accurately as you can recall. - Any error messages or notifications — copy the exact text of any message you have received regarding the payment. - How long the payment has been in a pending state — so our team can assess whether it falls outside the normal processing window. Do not share sensitive financial account numbers (such as bank account or routing numbers) when contacting support — our team will advise you if any further verification is needed through a secure process. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏥 Finding Relevant Publishers for Medical Niche Orders

🔍 Why Publisher Relevance Matters for Medical Orders When placing a link-building or content order in a medical niche — such as medical equipment supply, healthcare services, or clinical products — publisher relevance is critical. Google places medical content under its Your Money or Your Life (YMYL) guidelines, meaning that links from unrelated or low-authority publishers can harm rather than help your rankings. Selecting the right publisher ensures your order delivers genuine SEO value. 📋 Understanding Publisher Approval After you submit an order, Search Atlas matches it to available publishers. A publisher may not be approved for your order for several reasons: - The publisher's site topic does not align with your niche or content requirements. - The publisher's domain authority or traffic metrics fall below the threshold you selected. - The publisher has paused or restricted new orders temporarily. - Your content brief included requirements the publisher could not fulfil (e.g., dofollow links, specific anchor text, or medical disclaimers). If a suggested publisher is rejected or does not fit your business, you can request a replacement by contacting the support team directly through the platform. 🛠️ How to Find Publishers for a Medical Niche Because publisher selection for medical and healthcare niches involves niche-specific matching that may require manual review, the most reliable path is to work directly with the Search Atlas team. When reaching out, be prepared to share the following details so the team can identify the best available publishers for your order: - Your order ID or order name — so the team can locate your specific order quickly. - Your target niche or topic — for example, medical equipment supply, clinical products, healthcare services, or B2B healthcare. - Any minimum quality thresholds you require — such as minimum domain authority, traffic levels, or content type preferences. - Any specific requirements from your content brief — such as dofollow links, particular anchor text, or the need for medical disclaimers on the publisher's site. The support team will review available publishers that match your niche and quality criteria and update your order accordingly. 💡 Tips for Medical Equipment and B2B Healthcare Niches Medical equipment supply sits at the intersection of health and B2B content, which means relevant publishers may be listed under health, science, or industry/business categories. When describing your niche to the support team, mention both the healthcare angle and the commercial/B2B angle so they can search across all relevant publisher categories on your behalf. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📧 Add an Email Sender to Outreach Campaigns

📋 Overview Before you can send emails through a digital outreach campaign in Search Atlas, you need to connect at least one email sender. You can complete your campaign setup — including data entry such as contact lists and messaging — before adding a sender, but a connected email address is required before any emails are actually sent. 🔍 Where to Find Campaigns Digital outreach campaigns are located under the Authority section of the platform. Use the left sidebar to navigate there: 1. Click Authority in the left sidebar. 2. Select Campaigns from the sub-menu. This is the only Campaigns section used for digital outreach and Digital PR work. Note that there is a separate Campaigns section under Ads in the sidebar — that area is for paid advertising only and is not used for email outreach. ✉️ How to Add an Email Sender Follow these steps to connect an email address to your outreach campaign: 1. Navigate to Authority → Campaigns in the left sidebar. 2. Open the campaign you want to configure, or create a new one. 3. Look for the Sender or From field within the campaign settings. 4. Click the option to add or connect an email address. 5. Follow the on-screen prompts to authenticate and connect your email account. 6. Once connected, select that email address as the sender for your campaign. 7. Save your changes before proceeding to send. ⏱️ Why Isn't a Sender Required Before Data Entry? Search Atlas is designed to let you complete the time-consuming parts of campaign setup — such as building your contact list, writing your outreach message, and configuring targeting — without needing to connect an email sender first. This means: - You can start entering campaign data immediately, even before your email account is ready to connect. - You will not be able to send any emails until a valid sender is connected. - The platform will prompt you to add a sender when you attempt to launch or send the campaign. This workflow is intentional — it prevents you from losing progress on a campaign just because you haven't set up your email credentials yet. ✅ Supported Email Accounts Search Atlas supports connecting business email accounts for outreach. When connecting your sender, make sure you have access to the email account credentials or the necessary permissions to authenticate it. If your organisation uses OAuth-based login (such as Google Workspace or Microsoft 365), you will be guided through that authentication flow during setup. ⚠️ Troubleshooting Common Issues - I don't see a Campaigns option under Authority: Make sure you are clicking Authority in the left sidebar, not Ads. Both sections have a Campaigns sub-page, but they serve different purposes. - I can't find the sender field inside my campaign: Ensure the campaign is fully opened in edit mode, not just previewed. The sender field appears within the campaign configuration, not on the main Campaigns list view. - My email failed to connect: Double-check that you have the correct credentials and that your email provider allows third-party app access. For Google accounts, ensure that access for less secure apps or OAuth permissions is enabled at the admin level. - I completed data entry but can't send: This is expected if no sender has been added yet. Return to the campaign settings, add your email sender, and then proceed to send. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Your Publisher Media Pending Amount

📋 Overview If you notice a Publisher Media Amount listed as pending in your Search Atlas account, this article explains what it is, why it appears, and what steps to take if you have questions about it. 💡 What Is the Publisher Media Amount? The Publisher Media Amount is a charge related to the Publisher Exchange — Search Atlas's network that connects customers with publishers for press releases and sponsored content placements. When you place an order through the Publisher Exchange, the associated cost is recorded as a Publisher Media Amount in your billing history. This charge covers the fee paid to the publisher for distributing or hosting your content across their media network. ⏳ Why Does It Show as Pending? A pending status on your Publisher Media Amount can appear for a few common reasons: - Order in progress: Your press release or media placement has been submitted but the publisher has not yet confirmed completion. The charge remains pending until the work is verified. - Processing delay: Payment processing between Search Atlas and the publisher network can take a short period to finalise, causing a temporary pending state. - Recent submission: Orders placed very recently may show as pending while the system logs the transaction and routes it to the appropriate publisher. 🔍 Where to Find Your Billing Details To review your Publisher Media Amount and overall billing history, follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to Billing from your profile menu (top-right avatar / Account Menu). 3. Look for the Invoices or Billing History section to see all charges, including any Publisher Media Amounts. Please note: Publisher Exchange invoices may not always appear immediately in the invoices section due to the way publisher transactions are processed. If you do not see an invoice for a Publisher Media Amount, this is a known behaviour and the record will be updated once the transaction is fully confirmed. ✅ What to Do If the Amount Looks Incorrect If the pending amount does not match what you expected, or if it has remained in a pending state for an unusually long time, take these steps: 1. Double-check the order details for the press release or media placement you submitted to confirm the expected cost. 2. Allow 2–3 business days for the charge to move from pending to confirmed, especially for recently placed orders. 3. If the amount still looks incorrect or the pending status has not resolved after 3 business days, contact our support team for assistance. 🔄 Refunds Related to Publisher Media If a press release or publisher placement was cancelled or did not go live, you may be eligible for a refund. Refund visibility in the billing section has been improved so that any approved refunds for press release orders will appear directly in your billing history. If you believe you are owed a refund and do not see it reflected, please reach out to our team. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧾 Find Your Publisher Exchange Invoices After Migration

🔍 Overview Following a recent billing system migration, some customers have noticed that their Publisher Exchange invoices are no longer visible in the same location as before. This article explains what to do if you are affected. 📄 Where to Find Your Invoices All invoices — including those related to Publisher Exchange — should now be consolidated under the Billing section of your account. Check your account's billing area for a full list of invoices, including any historical records that existed prior to the migration. If you need to download an invoice, locate the relevant entry in your billing history and save a copy for your records. ⚠️ Why Invoices May Appear Missing The billing migration consolidated multiple billing sources into a single unified system. As a result: - Invoices that were previously generated under a separate Publisher Exchange billing flow may now be listed alongside all other account invoices in a single view. - If your account had activity before the migration, some historical invoices may take additional time to appear fully. ✅ What to Do If Invoices Are Still Missing If your Publisher Exchange invoices are still not appearing after checking your billing section, here are a few things to check: - Check the correct account: Ensure you are logged in to the account that was used to make the original Publisher Exchange purchases. - Review all invoice entries: Some pre-migration invoices may be listed under slightly different descriptions. Scroll through the full list before concluding that an invoice is absent. - Contact support: If invoices remain missing after the above steps, our team can investigate on the backend and locate the records tied to your account. Have your account name, the approximate dates of the missing invoices, and any relevant order details ready when you reach out. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📣 Digital PR — Outreach Execution & Control (Search Atlas)

📣 Purpose Execute, control, and monitor outreach campaigns that convert authority research into publisher contact, responses, and link or mention opportunities. 🎯 Primary Function Operationalize authority targets into structured outreach workflows with controlled messaging, response tracking, and campaign-level state management. 🧭 UI Entry Point Left Sidebar → Authority → Authority Building / PR Distribution (Press Releases) Subsections: Campaigns, Inbox, Sent, and Templates (referenced, not defined here). 📥 Inputs 1. Campaign name 2. Source type (currently SERP; Google Maps and Backlinks sources are coming soon) and keyword targeting 3. Filters (country, TLD, optional filters, skip catch-all domains) 4. Connected email account 5. Outreach message templates A global blocklist for excluding domains from outreach also exists, but it is managed as a separate module-level setting rather than a field inside campaign creation. 📝 Campaign Creation Action: Create an outreach campaign targeting publishers or domains, using a guided multi-step wizard. User actions: click Create new campaign, name the campaign, choose a source type, define keyword targeting, apply filters (country, TLD, and other optional filters), select a connected email account, and choose or attach templates for the outreach sequence. Campaigns are configuration-only until emails are sent, and target scope is controlled by filters and the global blocklist. ✉️ Email Presence & Sending Action: Associate an email account and initiate outreach. User actions: select a connected email account, review sender identity, and proceed to send outreach emails. Emails are sent via connected inboxes, sending state is tracked per campaign, and follow-up logic is configured separately. 📬 Response Management (Inbox) Action: Review and manage incoming replies. User actions: open Inbox, filter by campaign, contact, or milestone, review reply content, and update status or milestone as needed. The Inbox is synchronized asynchronously, replies are linked to originating campaigns, and manual actions do not affect sent state. 📤 Outbound Monitoring (Sent) Action: Review outbound outreach history. User actions: open Sent, filter by campaign or contact, and inspect delivery and send records. Sent messages are immutable records, used for audit, reconciliation, and campaign health checks. 🔄 State Changes Campaign lifecycle: Draft → Active → Completed (logical state); state reflects outreach activity, not success. Contact-level states: Not contacted → Emailed → Replied; reply state appears only in Inbox. Email synchronization: Pending sync → Available; sync delays do not affect send execution. 📊 Outputs - Outreach emails sent - Publisher replies received - Engagement signals (response rate) - Campaign-level execution metrics - Contact-level conversation records 🔗 Dependencies 1. QUEST commonly provides target domains and authority-aligned sources 2. Templates define message structure (but are managed separately) 3. Connected email accounts are required to send outreach 🚫 Non-Goals Digital PR does not generate authority targets, perform SERP or query analysis, publish content or backlinks directly, or guarantee placements or responses. Digital PR does not manage indexing or content creation. 📝 Notes & Tips 1. Campaign filters directly affect outreach quality and scale 2. Inbox replies should be reviewed before launching follow-ups 3. Use the campaign list to organize outreach by client, topic, or strategy 4. Sent view is a monitoring tool, not a control surface Digital PR defines the execution and control layer of outreach in Search Atlas. It translates authority targets into structured campaigns, enforces messaging discipline through templates, and provides visibility into outbound and inbound communication states. No research or authority discovery occurs in this layer. Its responsibility is execution integrity, response tracking, and operational clarity. Authority creation and visibility outcomes depend on inputs provided by QUEST and execution volume controlled at the campaign level. For message standardization and scale, refer to the Templates documentation. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✉️ Templates — Outreach Scaling & Standardization Layer (Search Atlas)

✉️ Purpose Standardize and scale outreach communication by defining reusable message structures that ensure consistency, personalization, and execution efficiency across Digital PR campaigns. 🎯 Primary Function Provide a centralized system for creating, managing, and reusing outreach message templates that can be applied across campaigns without rewriting content. 🧭 UI Entry Point Left Sidebar → Authority → Digital PR → Templates 📥 Inputs 1. Template name 2. Email subject 3. Email body content 4. Dynamic variables (merge fields) 5. Optional campaign or use-case context 🧩 Template Creation Action: Create a reusable outreach message template. User actions: click Create new template, define template name, write the subject line, and write the email body using the rich text editor. Templates are saved independently of campaigns, no emails are sent from templates directly, and templates act as message blueprints only. 🔀 Variable Insertion Action: Personalize templates dynamically at send time. User actions: insert available variables into the subject or body. Common variables include first name, last name, contact title, website URL, photo URL, Twitter URL, LinkedIn URL, and GitHub URL. Variables are resolved at send time, missing variables do not block sending, and variable values are pulled from contact or campaign context. 📝 Template Editing Action: Update existing templates. User actions: select a template card, modify the subject or body, and click Update template. Updates affect future sends only, previously sent emails are not modified, and templates remain reusable across campaigns. 🗂️ Template Organization Action: Locate and manage templates efficiently. User actions: use the template search bar, browse template cards, and open the template overflow menu if available. Templates are globally available, and no folder hierarchy is required for templates. 🔄 State Changes Template lifecycle: Created → Updated → Reused; templates do not have active or inactive states. Campaign interaction: templates are referenced at campaign execution, and template usage does not lock or mutate the template. 📊 Outputs 1. Standardized outreach messages 2. Consistent subject/body structures 3. Personalized emails at scale 4. Reduced campaign setup time 🔗 Dependencies Templates are consumed by Digital PR campaigns. Templates depend on connected email accounts (for sending) and campaign context (for variable resolution). Templates do not depend on QUEST, Authority Building tools, or the Indexer. 🚫 Non-Goals Templates do not send emails independently, perform outreach targeting, or manage replies or inbox state. They do not guarantee engagement or response rates, and they are not analytics or reporting tools. 📝 Notes & Tips - Keep templates short and modular to maximize reuse - Use variables sparingly to avoid broken personalization - Maintain separate templates for cold outreach vs. follow-ups - Template updates do not retroactively affect sent emails Templates define the standardization layer of Digital PR in Search Atlas. They decouple message creation from campaign execution, allowing outreach to scale without sacrificing consistency or control. This layer does not generate authority, targets, or responses. Its sole responsibility is to provide reliable message structures that downstream execution layers can apply repeatedly and predictably. Together with QUEST and Digital PR campaigns, Templates enable a modular, repeatable outreach system where research, execution, and communication remain cleanly separated. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 How to Check a Pending Publisher Payment

This article helps you locate your pending payment in the Publisher Exchange dashboard, understand what a pending status means, and confirm when the payment has been processed. Follow the steps below to check your specific account status rather than relying on general troubleshooting. 📍 Where to Find It Your Publisher Exchange dashboard — where payment statuses are displayed — is accessed through the Account Menu in the top-right corner of the platform. Full path: Authority → Link Building Exchange (Publisher Exchange) 🛠️ Step-by-Step 1. Click the apps-grid icon in the header at the top-right corner of the platform. 2. Select More Features from the menu. 3. Click the Publisher Exchange tab to open your publisher dashboard. 4. Locate the Payments or Earnings section within the Publisher Exchange dashboard. Look for any entries marked as Pending. 5. Click on a pending payment entry (if clickable) to view its details, including the expected processing date, payment amount, and any associated order or link information. 6. If a payment shows as pending and you believe it should have already been processed, note the payment date and amount — you will need these details if you contact support. ✅ How to Confirm It Worked A pending payment has been successfully processed when its status changes from Pending to Paid or Completed in the Publisher Exchange tab. You can verify this by returning to Header apps-grid icon → More Features → Publisher Exchange tab and confirming the payment entry no longer shows a pending label. If the status has not changed after the expected processing window, this is the information to share with our support team. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Click 'Go to Link Laboratory' to open your Publisher Exchange dashboard. Check whether your payout details — such as your connected payment method or minimum threshold requirement — are fully configured. Incomplete payout settings are the most common reason a payment remains in a pending state.

🏥 Finding Relevant Publishers for Medical & Healthcare Niches

Why Publisher Relevance Matters for Medical Businesses When you place a link-building order, Search Atlas suggests publishers based on your website and order settings. For niche industries like medical equipment supply, general suggestions may not always align closely with your audience. This article explains how to approach publisher selection so your links appear on sites that are relevant to your business and trusted by your customers. Getting Help Finding the Right Publishers Because the publisher marketplace and its available filters can vary depending on your plan and order type, the most reliable way to find publishers suited to a medical or healthcare niche is to contact our support team directly. When you reach out, have the following ready so we can assist you as quickly as possible: - Your website URL — so the team can assess your niche and suggest appropriate publisher categories. - Your order details — including the order name or ID if you have an existing pending order. - A description of your target audience — for example, whether you supply hospitals, clinics, procurement teams, or consumers. - Any specific topics or keywords you want the publisher's content to cover (e.g., medical devices, healthcare supply, clinical technology). What to Expect Our team can review available publishers on your behalf, identify those with strong topical alignment to your niche, and guide you through selecting or updating publishers within your order. For YMYL (Your Money or Your Life) industries like healthcare, publisher relevance and site quality are especially important, and our team can help you evaluate options accordingly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📰 Accessing Publishers via Publication.media Marketplace

🔍 Overview Search Atlas integrates with Publication.media, an independent publisher marketplace where you can browse and connect with publishers for content placements and link-building opportunities. Because Publication.media is a separate platform, it requires its own login — even if you are already signed into Search Atlas. This article explains why a separate account is needed, what to expect when you click a publisher link, and how to get up and running quickly. ❓ Why Am I Being Redirected to a Login Page? When you click on a publisher link inside Search Atlas, you are taken directly to Publication.media. This redirect is expected behaviour and is not a bug or an error with your Search Atlas account. Publication.media is an independent marketplace platform. It maintains its own user database and authentication system, which is separate from Search Atlas. Your Search Atlas credentials do not carry over automatically, so you will need to log in to — or register for — a Publication.media account before you can interact with publishers. 🚀 How to Get Started with Publication.media 1. Inside Search Atlas, click the publisher link or marketplace entry you want to explore. You will be redirected to the Publication.media login page. 2. If you already have a Publication.media account, enter your credentials and log in. 3. If you do not have an account yet, click Sign Up on the Publication.media login page and complete the registration process. Registration is free. 4. Once logged in to Publication.media, you will have full access to publisher profiles, pricing, and placement options. 5. Return to Search Atlas at any time to continue your SEO workflow — your two accounts operate side by side. 💡 Key Things to Remember - Two separate accounts are required: one for Search Atlas and one for Publication.media. - The redirect is intentional: clicking a publisher link will always take you to Publication.media, regardless of your Search Atlas login status. - Your accounts are not linked automatically: use the same email address for both platforms if you want to keep things organised, but this is not mandatory. - Publication.media manages its own support: for questions specific to publisher listings, pricing, or orders placed on Publication.media, consult their own help resources after logging in. 🛠️ Troubleshooting Common Issues - Forgot your Publication.media password? Use the Forgot Password link on their login page to reset it. This cannot be done from within Search Atlas. - Publisher link not loading? Make sure your browser allows pop-ups and redirects from Search Atlas, then try clicking the link again. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes These two accounts are not linked automatically. You must register on publication.media yourself, using whichever email address you prefer. It does not need to match your Search Atlas email.

📧 Email Provider Support for Outreach Campaigns

🔍 Overview Search Atlas has shipped multi-provider email support for outreach campaigns. This update expands the range of email providers that can be used when running outreach campaigns inside the platform. This article summarises what has changed and what you can expect from this feature update. ✅ What Changed Multi-provider email support for outreach campaigns is now available. This means users are no longer limited to a single email provider when connecting an account for outreach campaign sending. 🛠️ What You Can Do Right Now To take advantage of the expanded email provider support, navigate to the outreach campaigns area of the platform and follow the email connection prompts to connect your preferred email provider account. 📬 Need Help Getting Set Up? If you encounter any issues connecting your email provider or setting up your outreach campaigns, please reach out to our support team for assistance. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📅 Configure Your Outreach Campaign Schedule

🔍 What This Article Covers When launching an outreach campaign, you may see the error: "Please configure outreach schedule first!" This means the campaign schedule has not been completed yet. Search Atlas requires a valid schedule before a campaign can go live. 🗺️ How to Get to the Campaign Schedule 1. Log in to Search Atlas. 2. Navigate to your outreach campaigns using the main navigation menu. 3. Open the outreach campaign you want to launch by clicking its name. 4. Locate the Schedule section within the campaign setup flow. ⚙️ How to Configure the Outreach Schedule Inside the campaign, open the Schedule section and make sure every required field is filled in completely. Do not leave any field blank or set to an invalid value. Once all required fields in the Schedule section have been filled in and saved, return to the campaign overview and attempt to launch the campaign. The "Please configure outreach schedule first!" error should no longer appear. ⚠️ If the Error Persists - Error still appears after saving — Refresh the page and re-open the campaign. If the Schedule section still shows incomplete or invalid fields, review each one, correct any issues, and save again. - Error continues after reviewing all fields — The issue may require a closer look at your specific campaign configuration by our support team. When contacting support, please have the following ready: your project or campaign name, the exact error message you see, and a screenshot of your Schedule section if possible. This will help our team investigate your specific configuration quickly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ How to Resolve a Publisher Exchange Pending Action in Search Atlas

🛠️ How to Resolve a Publisher Exchange Pending Action in Search Atlas When a publication in your Authority Building order is rejected or becomes unavailable, Search Atlas opens a 3-day resolution window so you can choose exactly how your order moves forward. This article walks you through every resolution option available and how to confirm your choice before the deadline passes. ⏳ 🔍 Finding the Pending Action Resolution Screen You can reach the resolution screen in two ways. 📧 Via email: Click the direct link included in your Pending Action email. This takes you straight to the resolution screen for the affected order. 🖥️ Via the dashboard: Navigate to Dashboard → Authority Building → Orders → [Order Name] → Pending Actions in Search Atlas. Orders with an open pending action also display a Pending Action badge in the Orders list view, making them easy to spot at a glance. ✅ Your Three Resolution Options Once you are on the resolution screen, you will see three ways to handle the affected placement. Review each option carefully before confirming. 👇 📌 Option 1: Choose an Alternative Publication Yourself Browse the available Authority Building inventory and select a replacement publication that fits your campaign goals. This option gives you the most direct control over which site receives your placement. Look for publications that match your target niche, preferred domain authority range, and traffic expectations. ✅ Best for: Campaigns with specific niche or quality requirements where you want to hand-pick the replacement yourself. 🤖 Option 2: Choose for Me Let Search Atlas automatically select the best-matching replacement based on your original placement criteria — including niche, domain authority, traffic tier, and pricing band. This is the same logic Search Atlas uses when the 3-day window expires, but by selecting it yourself you confirm the choice immediately rather than waiting for the automatic fallback. ✅ Best for: Campaigns where the original criteria were a good fit and you trust Search Atlas to find a comparable replacement quickly. 💰 Option 3: Refund HDC Return the HDC credits associated with the rejected or unavailable publication directly to your Search Atlas account. No replacement publication is assigned when you choose this option — the credits simply become available for use on a future order or placement. ✅ Best for: Situations where no available replacement meets your standards, or when you prefer to reallocate budget to a different campaign entirely. 🔎 After a refund is applied, you can verify the credit balance by navigating to Avatar (top-right) → Billing (Plans & Top-ups) in Search Atlas. ✔️ Confirming Your Resolution Once you have reviewed the options and made your selection, click Confirm to finalize your choice. Your order updates immediately after you confirm, and Search Atlas sends a confirmation email to your address on file so you have a record of the resolution. 📬 ⚠️ Important: You must confirm your selection within the 3-day (72-hour) window that begins at the UTC timestamp shown in your Pending Action email. If the window expires before you confirm, Search Atlas automatically assigns a replacement publication using the same criteria as the Choose for Me option. ⏰ Act Early for the Widest Choice 📅 Inventory in the Authority Building marketplace changes continuously. Responding on Day 1 — as soon as you receive the initial Pending Action email — gives you access to the broadest selection of alternative publications. Waiting until Day 3 may limit the alternatives available to you. 🔔 Search Atlas sends two reminder emails automatically: one at 24 hours and another at 48 hours after the initial notification, so the deadline will not pass unnoticed. 🆘 Need More Help? For a full overview of how the 3-day resolution timeline works and what happens if the window expires without action, see the article Publisher Exchange Rejection: How to Resolve a Pending Action Email. For general placement management, visit the Authority Building Orders overview.

💸 Update Your PayPal Address for Pending Payouts

🔍 Overview When you update your PayPal address inside the platform, the change applies to future payouts only. Any payment that was already queued or is in a pending state at the time of the update remains linked to the PayPal address that was on file when the payout was initiated. This is a security measure to prevent payment redirection without manual review. If your pending payout is still pointing to an old PayPal address, you will need a member of our team to manually reroute it on the backend — this cannot be done through the dashboard alone. ✅ What You Should Do First 1. Log in to your Search Atlas account and navigate to your publisher or billing profile. 2. Confirm that your new PayPal address is already saved and displayed correctly in your account settings. If it is not, update it and save the change before contacting support. 3. Make a note of both your old PayPal address (the one the pending payout is currently linked to) and your new PayPal address (where you want the funds sent). You will need to provide both when you contact us. ⚠️ Why This Happens Payouts are locked to the PayPal address recorded at the moment the payment cycle is triggered. This prevents funds from being automatically redirected if an address change is made mid-cycle, protecting both publishers and the platform from fraudulent redirection attempts. Because of this, our team must verify your identity and manually update the destination before releasing a pending payment. 🛠️ How to Request a Manual Payout Update 1. Open the live chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Provide the following details so the team can locate and update your payout quickly: - Your registered account email address - The old PayPal address currently linked to the pending payout - The new PayPal address where the funds should be sent - The approximate payout amount or the publication name associated with the pending payment 4. Our team will verify your account, confirm ownership of both PayPal addresses, and manually reroute the pending payment. You will receive confirmation once the update is complete. ⏱️ What to Expect After You Request the Update Once our team verifies your request, the pending payout will be updated to your new PayPal address. Processing time depends on the current payout cycle, but our team will keep you informed of the status through the chat. No additional action is needed on your end after the request is submitted and confirmed. 💡 Tips to Avoid This Issue in the Future - Update your PayPal address before a payout cycle begins. If you know a payment is coming, make the change as early as possible so the new address is captured when the cycle triggers. - Double-check your PayPal address after saving. A typo in your PayPal email can cause delays or failed payments. - Keep your PayPal account active. If your PayPal account is closed or restricted, payouts may be held even if the address is correct. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Understanding Publisher Remittance Payouts in Search Atlas

📋 Overview If you are a publisher who has completed a placement through the Search Atlas Publisher Exchange and are waiting on a remittance payout, this article explains how the payout process works, what may cause a delay, and the steps to take if your remittance remains unpaid. 🔍 How Publisher Exchange Payouts Work When a placement is fulfilled through the Publisher Exchange, a remittance is calculated based on the cost locked in at the time of checkout. Payouts are processed after the placement is confirmed as live and all conditions of the agreement are met. The remittance amount is tied to the specific article and publication linked to the order. - Remittance ID: A unique reference number assigned to each payout request. - Payout amount: Set at the checkout price at the time the placement was purchased — this amount does not change after the order is confirmed. - Eligibility: The article must be live and meet the agreed placement terms before a payout can be processed. ⚠️ Common Reasons a Payout May Be Delayed If your remittance is showing as unpaid, one or more of the following may apply: - The article is not yet confirmed as live on the publisher's site. - The remittance amount was not correctly calculated due to articles being linked to the order after the initial calculation was run — this is a known issue that has been resolved in recent platform updates. - There is a discrepancy between the payout amount and the checkout-time cost, which may require a manual review by the Search Atlas team. - The payout is pending a dual-control approval step currently being rolled out to improve payment security. ✅ Steps to Take If Your Remittance Is Unpaid 1. Confirm your article is live. Ensure the placed article is publicly accessible at the agreed URL. Payouts cannot be processed for placements that are not yet live. 2. Locate your Remittance ID. Have your Remittance ID ready (for example, Remittance ID 42293). You will need this when contacting support. 3. Check your publication's Publisher Exchange account. Log in to the Search Atlas platform, go to the top-right corner avatar → App Ecosystem → Publisher Exchange tab to review the status of your placement and payout. 4. Contact the Search Atlas support team. If the payout remains unpaid after confirming the above, reach out via live chat for a manual review — see the section below for details. 🛠️ What the Support Team Can Do The Search Atlas team has the ability to manually review and action unpaid remittances. When you contact support, they can: - Verify the remittance amount against the original checkout-time cost. - Confirm whether the placement meets all payout conditions. - Trigger or escalate a manual payout for eligible remittances. - Correct any recalculation errors if new articles were linked to your order after the initial remittance was calculated. 📌 Important Notes for Publishers - Do not remove or take down a placed article while a remittance dispute is open — article availability is a condition of payout eligibility. - Payout amounts are anchored to the cost at the time of purchase and will not be adjusted upward after checkout. - If you believe your remittance amount is incorrect, the support team can investigate discrepancies on your behalf. - Processing times may vary. If you have already submitted a request and have not received a response, contacting support with your Remittance ID will help expedite the review. 💬 Contact Support If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Please have your Remittance ID, publication name, and the live URL of the placed article ready to help the team resolve your request as quickly as possible.

🔗 Choosing Quality Publishers and Understanding Indexation Guarantees

Selecting Quality Publishers in Link Laboratory Link Laboratory provides options to help you find publishers that are a good fit for your niche. When browsing available publishers, look for signals that indicate relevance and authority for your industry, such as the publisher's topic focus, audience, and general site quality metrics displayed in the marketplace. If you are unsure which publishers are the best match for your goals, or if the available filters are not surfacing what you need, the Support team can help you identify suitable options based on your specific industry and campaign objectives. Understanding Indexation Guarantees Search Atlas offers guarantees related to link indexation and link longevity as part of its link-building service through Link Laboratory. The specifics of what is covered — including any indexation windows, live-link duration commitments, and the process for requesting replacements — depend on the terms associated with your order. If you have a question about whether your order includes an indexation guarantee, or if you believe a placed link has not been indexed or has gone down prematurely, gather the following information before reaching out: - Your order ID or reference number - The target URL the link points to - The published article URL where the link was placed - The date the link went live Having these details ready will allow the Support team to review your case and advise on the appropriate next steps, whether that is a replacement link, further investigation, or another resolution. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✍️ What You Control vs. What the Publisher Controls in Managed Link Building

When you place a managed link building order through Search Atlas, the final article is written and published by an independent third-party publisher. This means there is a clear division between what you can request and what ultimately falls within the publisher's editorial authority. Understanding this distinction upfront helps you set accurate expectations and get the most out of your order. What you can request: - Topic direction: You can indicate the general subject or angle you would like the article to cover. - One link and anchor text: You may specify a single target URL along with your preferred anchor text for that link. - Up to two neutral references: You can request up to two additional reference sources to be mentioned or cited within the article. - Avoid terms: You can provide a short list of words, phrases, or topics you would like the writer to steer clear of. What the publisher controls: - Title and headings: The publisher has final say over the article title and any subheadings used. - Wording and tone: The specific language, phrasing, and overall voice of the article are at the publisher's discretion. - Paragraph structure: How the content is organized and broken up is an editorial decision made by the publisher. - Link placement: While you specify the link and anchor, where exactly the link appears within the body of the article is determined by the publisher. - Other style elements: Formatting choices, image use, and any other stylistic decisions remain with the publisher. These guidelines exist because publishers maintain editorial independence over their sites, which is also part of what makes the placements valuable for SEO purposes. If you have questions about a specific order or are unsure whether a particular request falls within scope, please chat with a human teammate directly in the app and we will be happy to help clarify.

💳 Refund an Accidental Card Charge on Link Building

🔍 What Happened? When purchasing a link through the Link Building Exchange, payments are normally fulfilled using your Hyperdrive Credits balance. In some cases, a charge may be processed to your saved payment card instead — even when you intended to use credits. If this happened to you, a refund can be issued by the Search Atlas team. 📋 Before You Contact Support Gathering a few details in advance will help our team locate and process your refund as quickly as possible. Please have the following ready: - The date of the charge — for example, the exact date it appeared on your card or bank statement. - The amount charged — confirm the exact dollar amount debited from your card. - The order or link details — any information about the specific Link Building Exchange purchase involved. - Confirmation that you intended to use Hyperdrive Credits — this helps our team verify the billing error. 📊 Check Your Billing Activity You can review your recent charges and credit usage in your account's billing section before reaching out. Look for the specific transaction showing the card charge, and note the exact date and amount. You can also check any payment receipts or confirmation emails sent at the time of purchase to confirm the charge details before contacting support. ⚙️ How to Request Your Refund Follow these steps to get your accidental card charge refunded as quickly as possible: 1. Log in to your Search Atlas account and navigate to the Billing section. Locate the transaction that was charged to your card instead of your Hyperdrive Credits and note the exact date and amount. 2. Check your email inbox for the payment receipt or order confirmation sent at the time of purchase — this will include the order details you need to reference when submitting your refund request. 3. Reach out to the Search Atlas support team through the chat widget and provide your charge date, the amount debited, and the Link Building Exchange order details. 4. Confirm to the agent that you intended to pay with Hyperdrive Credits, not your card. 5. The agent will review your case and escalate it to a supervisor or admin team member for refund approval. 6. Once approved, the order is refunded and a cancellation is confirmed — you will be notified when this is complete. Contacting support promptly with your transaction details gives our team everything needed to approve and process your refund without delays. 🚀 What to Do Next If you have been accidentally charged to your card instead of your Hyperdrive Credits balance, contact our support team right away. The sooner you reach out with your transaction details, the faster the refund can be reviewed and approved. If you need further assistance, reach out to our support team through the chat widget and a member of our team will be happy to help. 💡 Preventing This in the Future To reduce the risk of accidental card charges when purchasing through the Link Building Exchange: - Confirm your Hyperdrive Credits balance is sufficient before completing a purchase.