🔍 Overview
When you ask the AI assistant in Website Studio to restructure your navigation menu — for example, moving a Blog item from a nested submenu to the top level — the AI may confirm the change was made, but the menu structure appears unchanged in the editor. This is a known issue with how menu hierarchy updates are applied in Website Studio.
⚙️ Why This Happens
This is a known bug affecting the AI assistant in Website Studio. When menu nesting changes are requested, the AI may report success without fully executing the structural update. The underlying cause is a limitation in how menu hierarchy changes are processed — the source of this issue has been identified and requires a backend fix.
🔎 What to Expect
Because this is a backend bug, there are no confirmed self-serve steps that will reliably resolve the issue on your end. Our team will need to investigate and apply a fix on the platform side.
If you are experiencing this issue, please be ready to share the following details when you contact support:
- The name of the website project where the issue is occurring.
- The specific menu item(s) you asked the AI to move or restructure (for example, Blog under Programs).
- The exact instruction you gave the AI and the response it provided.
- Any screenshots or screen recordings showing the menu structure before and after the AI's attempted change.
- The approximate date and time the issue occurred.
💡 Tips for Using AI Menu Editing
While this bug is being investigated, to get the best results when asking the AI to modify menu structure, be as specific as possible in your requests — include the exact item name and where you want it moved.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.