🔍 Why This Banner Appears
A Your payment has failed banner may appear on your dashboard even if you believe your account and payment method are in good standing. This banner typically indicates that the platform has detected an issue with your subscription's billing status.
✅ What to Do Next
Because resolving a persistent payment failure banner requires backend verification of your billing and subscription status, this issue needs to be handled directly by our support team. When you reach out, please have the following information ready to help us resolve it as quickly as possible:
- The exact wording of the banner or error message you are seeing on your dashboard
- The email address associated with your Search Atlas account
- The date and time you first noticed the banner
- Whether you have recently updated your payment method or completed a checkout flow
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.