🔍 What Is This Error?
When deploying alt text through OTTO, you may see an error message containing the phrase "valid integer" or similar wording about an invalid or unexpected value. This error is related to the OTTO alt text deployment process and may also coincide with issues around project dashboard visibility.
This error requires engineering review and cannot be resolved by refreshing the page, clearing your browser cache, or retrying the deployment.
⚠️ How to Recognise This Specific Error
You are likely experiencing this issue if all of the following are true:
- You are attempting to deploy alt text for one or more images inside OTTO.
- The error message includes the words "valid integer".
- The error appears consistently on the same image or set of images — it does not resolve after retrying.
- Other alt text deployments on different pages or images complete successfully.
If the error is random, affects all images equally, or disappears on retry, see the general OTTO deployment troubleshooting article instead.
🏠 My New Project Is Also Missing From the Dashboard
If you created a new project and it is not appearing on your home dashboard, this may be a related issue that also requires investigation by our team. Confirm that you are logged in to the correct workspace before escalating, then include this detail when you contact support — it helps the team investigate both issues together.
🚫 Steps That Will NOT Fix the Valid Integer Error
The following actions are commonly suggested for general deployment errors but will not resolve this type of error:
- Clearing browser cache or cookies
- Switching browsers or devices
- Logging out and back in
- Retrying the deployment multiple times
- Removing and re-adding the affected images manually
📋 What to Prepare Before Escalating
Because this error requires engineering review, please have the following information ready when you contact support:
- The exact error message text — copy and paste the full message as it appears on screen
- Your project name as it appears in the platform
- Whether your project dashboard is also affected (project not appearing as expected)
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.