🔍 What causes the issue?
When you add a hyperlink in the press release editor, the link window may open partially outside the browser window. This can make the fields and controls difficult or impossible to use. A separate survey or overlay may also cover the editor controls.
⚙️ Try these quick fixes
- Close any overlay: Dismiss survey messages or pop-ups covering the press release editor.
- Reset browser zoom: Set your browser zoom to 100% using the browser menu or Ctrl+0 on Windows or Command+0 on Mac.
- Resize the window: Maximise your browser window, then reload the press release editor.
- Scroll to the editor toolbar: If the toolbar is out of view, scroll within the editor until the link tool is visible before selecting it.
- Try the link tool again: Select the text, choose the hyperlink option, and enter the destination URL.
📝 Add the hyperlink
Highlight the words that should become clickable, select the link or URL tool, and enter the full web address, including https://. Confirm the link, then continue through the press release form and save your changes.
🔄 If the popup remains off-screen
- Refresh the page and reopen the press release editor.
- Try a private or incognito browser window.
- Temporarily disable browser extensions that modify pages or display surveys.
- Try a different supported browser or display resolution.
These steps can restore the popup position and make the link controls accessible without changing your press release content.
💬 Need more help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.