Overview
Some users have reported issues when attempting to export backlink data, including errors, empty files, or corrupted downloads. This article explains what to do if you experience a backlink export failure and how to get help with a related billing refund request.
Troubleshooting a Backlink Export Failure
If you encounter a backlink export failure — such as an empty file, a corrupted download, or an error during export — please contact our support team via the chat icon in your account. When reaching out, include the following details so our team can assist you as quickly as possible:
- The domain or URL you were attempting to export data for
- A description of what happened (for example: empty file downloaded, error message displayed, or incorrect row count)
- Any error message text you saw on screen
- The date and approximate time the issue occurred
Our team will investigate the issue and work to resolve it or escalate to engineering as needed.
Requesting a Refund for Affected Invoices
If a backlink export failure prevented you from using a feature you paid for, you may be eligible to request a billing refund or invoice credit. Please contact our support team via the chat icon in your account and include the relevant invoice details or billing period so our team can review your request.
If you have any questions or need further assistance, please reach out to us using the chat icon in your account and we will be happy to help.