Search Atlas Help Center

💸 How to Request a Refund for Unused Months

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

This article explains how to request a refund if you were charged for one or more months during which you did not use your Search Atlas account. Refunds involving billing adjustments require review by our support team, but the steps below will help you prepare and submit your request as smoothly as possible.

📍 What to Prepare Before Reaching Out

Before contacting support, gather the key details that will allow the agent to locate your account and review your billing history quickly. Having this information ready will help your request be processed as efficiently as possible.

  • The email address associated with your Search Atlas account
  • The plan name or subscription tier you are on
  • The specific month or months for which you are requesting a refund
  • A brief explanation of why the account went unused during those months

🛠️ Step-by-Step

  1. Log in to your Search Atlas account. If you no longer have access, note the email address associated with the account — you will need it.
  2. Identify your subscription details: the plan name, the billing email address on the account, and the specific month(s) for which you are requesting a refund.
  3. Note a brief explanation of why the account went unused during those months, as the agent may ask for context.
  4. Contact our support team and provide your account email, the specific month(s) you did not use the account, and your explanation for the refund request.
  5. The support agent will review your account activity and billing history and advise you on next steps.

✅ What to Expect

Once you have contacted support with the details above, an agent will review your account and billing history and let you know the outcome of your request. Be sure to keep a record of your support conversation for follow-up if needed. If you do not receive a response within a reasonable timeframe, reach out again and reference your original conversation.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.