💡 Overview
If you believe a past subscription charge — such as a May billing — does not reflect the value you received from Search Atlas, our team is here to help. This article explains how our refund process works, what information you'll need, and how to get your case reviewed quickly.
📋 Our Refund Policy at a Glance
Search Atlas evaluates refund requests on a case-by-case basis. While we do not offer automatic refunds for expired billing periods, we take every concern seriously — especially when a customer feels the platform did not perform as expected.
- Eligibility: Refund requests are reviewed individually and considered based on the nature of the issue reported.
- Timeframe: Requests related to a specific billing month should be submitted as soon as possible. The sooner you reach out, the faster we can investigate.
- Evidence helps: Providing specific details about what did not work as expected strengthens your case and speeds up the review process.
🛠️ What to Do If You Believe You Were Incorrectly Charged
- Gather your details. Note the exact charge amount, the billing date, and a clear description of the issues you experienced with the platform.
- Document the problem. If features were not working as advertised, screenshots, screen recordings, or written examples of the issue are very helpful for our team.
- Contact our support team directly. Our team can review your account history, verify the reported issues, and escalate your case to billing for a formal decision.
⚠️ A Note on Chargebacks
We understand that initiating a chargeback through your bank may feel like a fast solution, but we strongly encourage you to contact our support team first. Here is why:
- Chargebacks can take weeks to resolve and may result in your account being suspended during the dispute period.
- Our support team can often resolve billing concerns much faster — sometimes within the same business day.
- A direct resolution keeps your account and data fully intact.
We are committed to making things right. If Search Atlas did not deliver what was promised during your subscription period, we want to know about it and address it fairly.
📝 Information to Have Ready When You Contact Us
- The email address associated with your Search Atlas account
- The charge amount and approximate billing date (e.g., May charge of $199)
- A clear description of the features or functionality that did not work as expected
- Any supporting screenshots or documentation of the issue
💬 How to Reach Our Support Team
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Our team will review your account, investigate the reported issues, and work with you toward a fair resolution as quickly as possible.