🧭 Overview
After running an OTTO scan, some tasks may remain in a Pending status instead of completing automatically. This can happen for a variety of reasons related to your site setup, content, or permissions. This guide explains what to do if tasks stay pending and what to prepare when escalating to our support team.
❓ Why Do Tasks Stay Pending After an OTTO Scan?
OTTO automates SEO fixes across your site, but certain conditions can prevent tasks from moving out of a pending state. Possible reasons include:
- Missing images or missing alt text: OTTO may flag images that lack alt text, but completing these fixes may require manual input in your CMS before the task can be resolved.
- CMS permission restrictions: OTTO may not have sufficient access rights to write changes directly to your content management system, which can block automatic deployment.
- Unsupported page types: Certain page templates, dynamically generated pages, or password-protected content may not be compatible with OTTO's automated deployment.
🖼️ Resolving Pending Tasks for Missing Images and Alt Text
If OTTO has flagged image or alt text tasks as pending, these typically require manual action in your CMS. General steps to resolve them include:
- Review your OTTO task list to identify which tasks are in a pending state and note the affected URLs.
- Go to the affected page in your CMS and locate the image flagged by OTTO.
- Add a descriptive, keyword-relevant alt text value to the image.
- Save and publish the change in your CMS.
- Return to OTTO and re-run the scan for that URL to check whether the fix has been detected.
Repeat this process for each pending image or alt text task. If tasks remain pending after completing these steps, escalate to our support team as described below.
🚫 Manual Deployment Failures: What to Prepare for Support
If tasks continue to fail or return to a pending status after your attempts to resolve them, our support team will need to investigate on the backend. To help us assist you as quickly as possible, please have the following ready before reaching out:
- Your project name and the domain associated with the OTTO scan.
- The specific task names or URLs that remain in a pending or failed state.
- Any exact error messages displayed when you attempt manual deployment.
- The date and approximate time the scan was run or the failure occurred.
- Details about your CMS, any active SEO plugins, or third-party tools that may interact with OTTO.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.