🔍 What Is Happening?
If your OTTO deployments appear to switch on and off without any action on your part, or if optimizations seem to apply inconsistently across your site, the most common cause is duplicate OTTO scripts installed in your Cloudflare Worker. When two copies of the script run simultaneously, they can conflict with each other, producing unpredictable behavior and intermittent functionality.
⚠️ Why Duplicate Scripts Occur
Duplicate scripts typically appear in Cloudflare Workers for one of the following reasons:
- OTTO was connected to Cloudflare more than once — for example, after a reconnection attempt while the original integration was still active.
- A manual script was added to Cloudflare at the same time as an automatic OTTO deployment.
- A previous OTTO configuration was not fully removed before a new deployment was initiated.
- Multiple team members independently set up the Cloudflare integration without coordinating.
🛠️ What to Do If You Suspect Duplicate Scripts
Because duplicate OTTO scripts in Cloudflare Workers require careful identification and removal to avoid breaking your site, this issue needs to be reviewed by our support team. To help us resolve it as quickly as possible, please have the following ready before reaching out:
- The name of the affected OTTO project or website
- A description of the intermittent behavior you are seeing (e.g., deployments switching on and off, optimizations not applying consistently)
- The approximate date and time when the issue started
- Any error messages you have encountered
- Whether multiple Cloudflare connections or manual script additions were made to this project
🔄 How to Prevent This in the Future
Follow these best practices to avoid duplicate scripts recurring:
- Never reconnect Cloudflare while an active OTTO integration already exists. Always fully remove the existing integration before setting up a new one.
- Coordinate with your team so that only one person manages the Cloudflare integration for a given OTTO project at a time.
- Avoid manually adding scripts to your Cloudflare Worker if OTTO is handling deployments automatically.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.