🔍 Understanding Credit Types in Search Atlas
Search Atlas uses several distinct credit types, each designed for a specific set of features. The most common types include standard credits (used for keyword research, content tools, and general platform actions) and Hyperdrive credits (used for press releases, Cloud Stacks, Publisher Exchange, and data aggregator citation submissions).
Because these credit pools are separate, purchasing one type does not automatically make it usable for a feature that requires another type. This mismatch is the most frequent reason customers contact support after a credit purchase.
⚠️ Why Credit Conversion Is Not Self-Service
At this time, Search Atlas does not offer an in-platform tool to convert one credit type to another. Conversions and refund requests must be reviewed and processed manually by our support team. This ensures accuracy and prevents any credits from being lost or double-counted during the switch.
✅ What You Can Request
If you purchased the wrong credit type, you have two options:
- Credit conversion: Our team can convert the unused credits to the correct type (for example, converting standard credits to Hyperdrive credits) so you can proceed without losing the value of your purchase.
- Refund: If a conversion is not suitable, you may request a refund for the unused credits. Refunds are assessed based on whether the credits have been used and how recently the purchase was made.
📋 Before You Contact Support — Gather These Details
To speed up your request, have the following information ready when you open the chat:
- The number of credits purchased (for example, 120 credits).
- The credit type you purchased (for example, standard credits).
- The credit type you actually need (for example, Hyperdrive credits).
- The date of purchase and the approximate amount paid (for example, $120).
- Confirmation of whether any of the credits have been used already.
⚙️ How the Refund or Conversion Process Works
Once you contact support with the details above, here is what to expect:
- A team member will verify your purchase and confirm the unused credit balance on your account.
- They will confirm whether a conversion or a refund is the right path for your situation.
- If a conversion is approved, the incorrect credits will be removed and the correct credit type will be added to your account once our team processes the request.
- If a refund is approved, it will be processed back to your original payment method. Processing time varies depending on your payment provider, and there is no fixed guaranteed window.
💡 Tips to Avoid a Mismatch in the Future
- Before purchasing credits, check which credit type is required inside the specific tool you plan to use. Each tool displays its required credit type on its main settings or submission page.
- If you are unsure which credit type to buy, start with a smaller test purchase before committing to a larger bundle.
- Review your current credit balances via Avatar (top-right) → Billing before purchasing to confirm you are adding the right type.
🆘 Need Help With Your Specific Purchase?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.