📋 Overview
If you need to update the email address associated with your Search Atlas account, there is a self-service path you can try first. If that path is unavailable — for example, because all team member seats on your plan are already filled — our support team can make the change directly on the backend.
🪑 Before You Start: Check Your Available Seats
The self-service method requires at least one open team member seat on your account. To check this, click your avatar in the top-right corner and go to Team Members. Review how many seats are currently in use. If a seat is available, follow the steps below. If all seats are occupied, skip to the Contact Support section.
🔄 Option 1: Self-Service Email Change (Open Seat Required)
- Click your avatar in the top-right corner of the platform and select Team Members.
- Add your new email address as a team member and assign it the appropriate role (Viewer or Admin).
- Accept the invitation using the new email address. Check the inbox for that address and follow the link provided.
- Once the new email is active and you have confirmed access, return to Team Members and deactivate or remove the old email address.
- Going forward, log in using your new email address.
Important: Complete step 3 before removing the old email to avoid losing access to your account.
🛠️ Option 2: Backend Change via Support (No Open Seats)
If your plan has no available team member seats, you will not be able to add a new email address yourself. In this case, our support team can update your login email directly on the backend — no extra steps required on your end.
To request this change, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Please have the following ready:
- Your current login email address
- The new email address you want to use
Our team will confirm once the change has been made, and you can then log in with your new email address immediately.
⚠️ Things to Keep in Mind
- Only one email address can serve as your primary login at a time.
- After your login email is updated, any future password reset emails will be sent to the new address.
- If you are on a plan with limited seats, consider whether deactivating unused team members first could free up a seat for the self-service path.
- If you experience any login issues after the change — such as your account appearing inactive — contact support right away.
💬 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.