## **📋 Overview**

If you need to update the email address associated with your Search Atlas account, there is a self-service path you can try first. If that path is unavailable — for example, because all team member seats on your plan are already filled — our support team can make the change directly on the backend.



## **🪑 Before You Start: Check Your Available Seats**

The self-service method requires at least one open team member seat on your account. To check this, click your avatar in the top-right corner and go to **Team Members**. Review how many seats are currently in use. If a seat is available, follow the steps below. If all seats are occupied, skip to the **Contact Support** section.



## **🔄 Option 1: Self-Service Email Change (Open Seat Required)**

1. Click your avatar in the **top-right corner** of the platform and select **Team Members**.
2. Add your new email address as a team member and assign it the appropriate role (Viewer or Admin).
3. Accept the invitation using the new email address. Check the inbox for that address and follow the link provided.
4. Once the new email is active and you have confirmed access, return to **Team Members** and deactivate or remove the old email address.
5. Going forward, log in using your new email address.

**Important:** Complete step 3 before removing the old email to avoid losing access to your account.



## **🛠️ Option 2: Backend Change via Support (No Open Seats)**

If your plan has no available team member seats, you will not be able to add a new email address yourself. In this case, our support team can update your login email directly on the backend — no extra steps required on your end.

To request this change, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team. Please have the following ready:

- Your current login email address
- The new email address you want to use

Our team will confirm once the change has been made, and you can then log in with your new email address immediately.



## **⚠️ Things to Keep in Mind**

- Only one email address can serve as your primary login at a time.
- After your login email is updated, any future password reset emails will be sent to the new address.
- If you are on a plan with limited seats, consider whether deactivating unused team members first could free up a seat for the self-service path.
- If you experience any login issues after the change — such as your account appearing inactive — contact support right away.

## **💬 Need Further Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.