🔍 Overview
If you have been charged for a subscription plan that no longer fits your needs and want to switch to an Enterprise plan — possibly with a different payment method — this article walks you through what to expect and how to get it done quickly.
💡 Understanding the Refund Policy
Search Atlas evaluates refund requests on a case-by-case basis. Before submitting a request, keep the following in mind:
- Refunds are not automatic. There is no self-serve refund option in the platform. All refund requests must be reviewed by our billing team.
- Timing matters. Refund eligibility is assessed based on your specific situation and will be evaluated by our billing team upon contact.
- Annual vs. monthly plans. Refund treatment may differ depending on the type of plan you are on. Our billing team will clarify what applies to your account.
- Approved refunds are returned to the original payment method on file. Your bank or card issuer determines how long the credit takes to appear.
🏢 What Is the Enterprise Plan?
The Enterprise plan is a custom tier designed for agencies, large teams, and high-volume users who need expanded limits, dedicated support, and tailored pricing. Enterprise plans are not available for self-service purchase through the standard pricing page — they require direct setup by the Search Atlas team.
🚀 How to Request a Refund and Switch to Enterprise
Because both refund processing and Enterprise plan setup require manual action from our team, the fastest path is to contact us directly. Before reaching out, please have the following information ready so our billing team can assist you as quickly as possible:
- The email address associated with your Search Atlas account.
- Your current plan name (e.g., monthly or annual, and the tier you are on).
- The approximate charge date and amount for the invoice you would like refunded — check your email inbox for a billing receipt from Search Atlas.
- The reason for your refund request.
- Whether you want to upgrade to the Enterprise plan, and if so, any details about the payment method you would like to use for the new plan.
Having these details ready before you connect with our team will allow us to process your request without delays.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.