Overview
Two separate but commonly related issues can disrupt your reporting in Search Atlas: GA4 and GSC integrations disconnecting, and shared LLM Visibility & Sentiment report links showing blank or missing data. This article explains what is known about each issue and the steps you can take.
Why GA4 and GSC Connections Disconnect
GA4 and GSC connections can stop working for a variety of reasons. When a disconnection occurs, metrics that depend on a live GA4 or GSC connection may stop updating.
How to Reconnect GA4 and GSC
To restore a disconnected GA4 or GSC integration, navigate to your integrations settings within the platform and locate the disconnected connection. Re-authenticate using the Google account that has access to the relevant GA4 property and GSC site, and grant all requested permissions when prompted. Once reconnected, allow some time for data to refresh before checking your reports.
Why Shared LLM Visibility Report Links Show Blank Data
When you share an LLM Visibility & Sentiment report using a shareable link, the recipient may see a blank report or missing data. Known contributing factors include date range settings and sharing configuration limitations. If recipients see blank data, try adjusting the date range on the shared link to ensure it covers the period when your LLM Visibility tracking was active.
If the issue persists after adjusting the date range, it may relate to how the report was shared or to a platform-side limitation. In that case, please reach out to the support team for review.
OTTO Integration and Reporting
If you are using OTTO alongside GA4, GSC, or LLM Visibility reports and notice data discrepancies or unexpected behavior, please contact the support team with your project name and a description of the issue so it can be investigated.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.