🔍 Overview
Some users have encountered a situation where Smart Ads displays a campaign quota of 0 — preventing new campaigns from being created — even though no campaigns were made during the current billing cycle. This is caused by a system sync error that incorrectly resets or misreports the campaign counter, not by the user actually reaching their plan limit.
This article explains the issue, how to confirm it applies to your account, and the steps to take to get it resolved quickly.
📊 Understanding Smart Ads Campaign Quotas
Campaign creation limits in Smart Ads are tied to your current plan tier. Each plan includes a set number of campaigns per billing cycle, and certain add-ons may grant additional campaign creation capacity.
If your quota counter is displaying 0 at the start of a new cycle and you have not created any campaigns, this is a display or sync error — not a genuine limit being enforced.
⚠️ How to Recognise This Issue
This issue is likely affecting you if all of the following are true:
- You see an error message indicating you have reached your campaign limit or that your quota is 0.
- You have not created any AI campaigns during the current billing cycle.
- Your plan or add-on should entitle you to campaign creation.
This is a known platform bug that affects the campaign counter sync. If you are experiencing this, your account counter may not have updated correctly and will require a backend correction.
✅ Steps to Take
- Verify your plan entitlements. Go to your account billing or plan settings and confirm which plan tier you are on and whether any add-ons are active. This rules out a genuine quota limit.
- Check your current usage. Navigate to Ads (Launchpad) from the left sidebar and review how many campaigns are listed for the current cycle. If the list is empty or shows fewer campaigns than your limit, the counter is misreporting.
- Attempt to create a new campaign. From Ads (Launchpad) in the left sidebar, try initiating a new campaign. If the system still blocks you with a quota or limit error, the sync issue has not resolved itself on your account.
- Contact support with your account details. Because this issue requires a backend correction to your account's campaign counter, reach out to our support team and include: your account email, your current plan name, and a screenshot of the quota error. A support agent will escalate a counter reset on your behalf. Once the reset is applied, you will be able to create campaigns immediately without any other changes needed on your end.
💬 Getting Help from Our Team
If you are still blocked after following the steps above, our support team can identify the sync discrepancy on your account and apply the counter correction directly. Please contact us via the chat widget below so we can resolve this for you as quickly as possible.