🔍 Overview
Some users encounter two related issues inside the Google Business Profile (GBP) section of Search Atlas:
- Auto Respond won't enable — the toggle stays off even after clicking to save changes.
- Automated Posting shows a quota error — the platform reports you have hit a 10-account limit even though your actual number of connected listings is much lower.
Both issues are caused by backend quota counting bugs, not by anything the user has misconfigured. Engineering has identified and resolved systemic quota-counting errors that allowed usage counters to become inflated or misaligned with the actual number of listings on an account. If you are experiencing either symptom, follow the steps below before contacting support.
✅ Step 1: Confirm Your Actual Listing Count
Before reaching out, verify how many GBP listings are connected to your account. If the number shown in the Automated Posting quota error does not match your real listing count, this confirms the counter is inflated on the backend — which is a known bug that requires a support team correction.
🔄 Step 2: Try Disabling and Re-enabling the Feature
For both Auto Respond and Automated Posting, try the following:
- Turn the feature off completely.
- Save or apply the change.
- Wait a few seconds, then turn the feature back on.
- Save again and refresh the page.
In some cases, this clears a stale state and allows the setting to save correctly. If the toggle still reverts to off or the quota error reappears, proceed to the next step.
🔄 Step 3: Check for Recent Plan Changes
If your account has recently been downgraded from a higher plan to a lower one, your Automated Posting quota may not have been correctly adjusted at the time of the change. This is a known issue where the quota counter is not properly enforced during plan transitions, which can leave your account in an inconsistent state. Make a note of any recent plan changes so you can share this context with the support team.
💬 Step 4: Contact Support for a Backend Quota Reset
If the steps above do not resolve the issue, the quota counter on your account needs to be corrected manually by the support team — exactly as was done for the customer who reported this problem originally. This is not something you can fix from within the platform settings.
When you contact support, include the following information to speed up the resolution:
- Which feature is affected: Auto Respond, Automated Posting, or both.
- The exact error message you see (e.g., "10-account limit reached").
- The actual number of GBP listings connected to your account.
- Whether your plan has changed recently.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
📋 What to Expect After Support Intervenes
Once the support team corrects the quota on the backend, both Automated Posting and Auto Respond should become available to enable without errors. You do not need to reconnect your listings or change any settings — the fix is applied on the account level. After confirmation from the support team, refresh the page and attempt to enable the features again.
⚠️ Known Background Context
Engineering has shipped fixes for several quota-counting bugs in the GBP Automated Posting system, including cases where the usage counter allowed activity above the plan limit, and cases where the counter became inflated independently of actual usage. If you are seeing a quota error that clearly does not reflect your real usage, you are likely affected by a residual instance of one of these bugs. Reporting it through the chat widget helps the team identify and resolve any remaining cases.