🔍 Overview
If you purchased AI Premium Quota top-ups while your account was covered by an unlimited AI promo code (such as UNLIMITEDQUOTAMAY_SO), those purchases may have been unnecessary. This article explains how the promo works, what caused the overlap, and how to get a refund if you were charged.
⚙️ How the Unlimited AI Promo Code Works
The unlimited AI promo code grants your account unrestricted access to AI Premium Quota for the duration of the promotional period. When the promo is correctly applied, you should not need to purchase additional quota top-ups — generation should continue without hitting any limits.
- The promo is applied at checkout and must replace any previously active quota code on your account.
- If the old promo code was not properly removed when the unlimited promo was applied, your account may have displayed incorrect quota limits or errors.
- A known issue caused some accounts to show a "Limit Reached" error even with the promo active, leading customers to purchase top-ups they did not need.
🛠️ What Caused the Duplicate Charges
Several technical issues contributed to customers being charged for AI Premium Quota top-ups they should not have needed:
- Old promo code not replaced: When applying the unlimited promo at checkout, the previous promo code was not always removed, causing quota conflicts on the account.
- Incorrect "Limit Reached" error: A bug in Content Genius incorrectly blocked article generation and displayed a limit error, even when the unlimited promo was active — prompting customers to top up.
- Purchased quota not recognised: A separate issue meant that one-time top-up purchases were not always wired up correctly to the AI generation system, making it appear as though no quota was available.
These issues have since been resolved. Promo codes are now correctly applied and cleaned up on affected accounts, and purchased quota is properly recognised by the platform.
💰 How to Request a Refund for Unnecessary Top-Ups
If you purchased AI Premium Quota top-ups during a period when your account was covered by the unlimited promo, you may be eligible for a refund. To get this reviewed:
-
Open the Search Atlas platform and locate the chat widget in the bottom-right corner.
-
Type human teammate to be connected with a member of our support team.
-
Provide the following details to speed up your request:
- The dates and amounts of the top-up purchases (e.g. 500 quota last month, 500 this month).
- The promo code applied to your account (e.g. UNLIMITEDQUOTAMAY_SO).
- Any error messages you saw before making the purchases.
Our team will review your account history and process any eligible refunds as quickly as possible.
✅ How to Confirm Your Promo Is Active
To check whether your unlimited promo code is correctly applied to your account:
- Navigate to the top-right avatar → Billing → Plans & Top-ups (Redeem Promo Code) in Search Atlas.
- Confirm the promo code is listed and active.
- Try generating content in Content Genius — if the unlimited promo is working correctly, you should not see any quota warnings or "Limit Reached" messages.
If you still see errors after the promo has been applied, this may indicate a configuration issue that our team needs to resolve manually.
❓ Frequently Asked Questions
Will I be automatically refunded?
Refunds are not processed automatically. You need to contact our support team via the chat widget to request a review of your account and initiate the refund process.
Is the unlimited promo still available?
The UNLIMITEDQUOTAMAY_SO promo was part of a limited AI Summit promotion and has been cleaned up from accounts as of May 31. If you are unsure whether your account still has an active unlimited promo, check your billing settings or speak to a support teammate.
What if I am still seeing quota errors?
The underlying bugs have been fixed, but if you continue to experience quota-related errors, please contact our team immediately so we can investigate your specific account.
🙋 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.