🔍 Overview
Some customers see error indicators in the Image Alt text table inside Website Studio, but when they open the table, nothing appears to be wrong — no missing alt text, no broken entries, and no obvious problem. This article explains what is known about this issue and what to expect.
⚙️ Why This Happens
The error flag on the Image Alt text table is a display issue, not a reflection of actual missing or broken alt text on your page. Your images and their alt attributes are intact — the table is simply not displaying its status correctly.
This is a known platform issue currently under investigation by the engineering team. No data has been lost, and your images are not affected.
🛠️ What to Do If You See This Error
If you encounter this error indicator in the Image Alt text table, here is what to have ready when reaching out to our support team:
- The name of the project or page where the error appears.
- A screenshot of the error indicator in the Image Alt text table.
- The approximate time you first noticed the issue.
Our team will investigate the specific cause on your account and keep you updated on any resolution.
🔄 Steps to Try Before Escalating
In some cases, the error indicator clears on its own after a page reload. Try the following before reaching out:
- Save any unsaved changes in your current page.
- Refresh your browser tab using Ctrl + R (Windows) or Cmd + R (Mac).
- Navigate back to the page and open the Image Alt text table again.
- Check whether the error indicator is still present.
If the error persists after a full browser refresh, it is safe to continue working — the issue is cosmetic and does not impact your site's actual published content.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.