## **🔍 Overview**

Some customers see error indicators in the **Image Alt text table** inside Website Studio, but when they open the table, nothing appears to be wrong — no missing alt text, no broken entries, and no obvious problem. This article explains what is known about this issue and what to expect.

## **⚙️ Why This Happens**

The error flag on the Image Alt text table is a display issue, not a reflection of actual missing or broken alt text on your page. Your images and their alt attributes are intact — the table is simply not displaying its status correctly.

This is a known platform issue currently under investigation by the engineering team. No data has been lost, and your images are not affected.

## **🛠️ What to Do If You See This Error**

If you encounter this error indicator in the Image Alt text table, here is what to have ready when reaching out to our support team:

- The name of the project or page where the error appears.
- A screenshot of the error indicator in the Image Alt text table.
- The approximate time you first noticed the issue.

Our team will investigate the specific cause on your account and keep you updated on any resolution.

## **🔄 Steps to Try Before Escalating**

In some cases, the error indicator clears on its own after a page reload. Try the following before reaching out:

1. Save any unsaved changes in your current page.
2. Refresh your browser tab using **Ctrl + R** (Windows) or **Cmd + R** (Mac).
3. Navigate back to the page and open the Image Alt text table again.
4. Check whether the error indicator is still present.

If the error persists after a full browser refresh, it is safe to continue working — the issue is cosmetic and does not impact your site's actual published content.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.