🔍 Overview
Some users have encountered a quota exhausted error displayed inside iframed white-label reports — both Classic and New versions — while the same report viewed directly via its live URL works without issue. This article explains what caused the problem and what to do if you see it.
⚙️ What Caused This Issue
This error was caused by a missing internal quota record on the server side. Even though your account had valid quota allocations in the database, a required background data object was absent, which caused iframed versions of reports to incorrectly display a quota exhausted message. This was a platform-level bug, not a problem with your account settings or report configuration.
✅ Current Status
A fix for this issue has been deployed to production. If you encountered this error previously, it should now be resolved. Follow the steps below to confirm everything is working correctly.
🖥️ Steps to Verify Your Reports Are Working
- Log in to your Search Atlas account.
- Navigate to your Reports section to access your report projects.
- Open the report that was previously showing the error and copy its iframe or share URL.
- Load the iframed version of the report in a browser tab or within your white-label environment.
- Interact with the report — apply filters, switch sections, or scroll — to confirm no quota exhausted message appears.
- Repeat this check for both Classic and New report versions if you use both.
🚨 If the Error Is Still Appearing
If you complete the steps above and the quota exhausted error is still visible in your iframed reports, the issue may need to be reviewed individually for your account. Before reaching out, gather the following details to help the team investigate quickly:
- The specific report URL and the iframe embed URL where the error appears
- Whether the error appears in Classic reports, New reports, or both
- A screenshot of the error message if possible
- Confirmation that the live (non-iframed) URL loads correctly
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.