Overview
Two common issues arise when building and sharing reports in Search Atlas: widgets appearing at different sizes across report sections, and whitelabel report links failing to load. This article explains what causes each issue and what to have ready when contacting support for assistance.
How Report Widget Sizing Works
Every widget you add to a report section is independently sized. This means a widget placed in one section will not automatically inherit the dimensions of a similar widget in another section — they are treated as separate elements. Because sizing is managed per widget, inconsistencies can appear across sections when widgets are added at different times or in different configurations.
Troubleshooting Report Widget Sizing Inconsistencies
If your widgets appear at inconsistent sizes across report sections, this is a known configuration challenge in report layouts. To get help resolving it, please have the following ready when you contact our support team:
- The name of the report affected
- Which sections contain the inconsistently sized widgets
- A screenshot or screen recording showing the size difference between sections
Our team can review your report layout and advise on the correct steps to match widget sizing across your sections.
How Whitelabel Report Links Work
When you enable whitelabeling, Search Atlas generates a custom-branded URL for your client reports. This URL relies on a DNS record that must be added to your domain registrar or DNS provider. Until the DNS record is correctly configured and fully propagated, the whitelabel link will not load.
Troubleshooting a Whitelabel Report Link Not Working
If your whitelabel report link is not loading, the issue is typically related to DNS configuration or propagation. To get help resolving it, please have the following ready when you contact our support team:
- The whitelabel domain or subdomain you configured
- The exact error message or behavior you see when visiting the link
- Confirmation of whether you have added the required DNS record at your domain registrar
- Approximately when you made the DNS change
Our team can verify your DNS configuration details and confirm whether any additional steps are needed on the Search Atlas side.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.