Overview
If your Google Search Console (GSC) keyword data appears missing or blank in your Search Atlas dashboard, this article explains what may be happening and what to have ready when reaching out to our team for assistance.
What Is Happening
GSC keyword data can fail to appear in the Search Atlas dashboard for a variety of backend reasons. Because resolving this issue requires investigation on our end, there are no self-serve steps that are guaranteed to restore missing data. Our support team will need to look into your specific account and GSC connection to identify the cause.
What to Have Ready Before Escalating
To help our team resolve your issue as quickly as possible, please have the following information ready when you reach out:
- The name of the project affected in your Search Atlas account.
- The domain or URL associated with the project.
- Approximately when you first noticed the keyword data was missing.
- Whether the domain and GSC property were recently connected or have been active for some time.
- Any error messages or unusual states you have observed in the dashboard.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.