📧 Why reports may reach the wrong email
Report emails are associated with the Search Atlas account, report configuration, or team member who created the report. If a report goes to an unfamiliar address, the recipient may be linked to an older account owner, a previous report setup, or a duplicate delivery setting.
⚙️ Check your account and team settings
- Open the avatar menu in the top-right corner.
- Select Team Members.
- Review the listed members and identify the account used to create or receive reports.
- Deactivate outdated members if appropriate, and confirm that the intended user has the correct role.
Then create or resend the report from the correct account. Avoid creating duplicate report schedules while testing, as this can result in multiple emails.
📄 Troubleshoot branded PDF or HTML reports
- Confirm that the report contains completed data before exporting or sending it.
- Retry the report from the relevant report or content workflow.
- Check whether the issue affects both PDF and HTML formats or only one format.
- Verify that the brand details, logo, domain, and report sections are complete and saved before generating the file.
- Download the file only after the platform confirms that generation is complete. If no download starts, do not assume the file was created.
Atlas Agent may occasionally use unrelated domain-family data, incorrectly describe connected data sources, or confirm a download that did not occur. Review the generated report against the selected project before sharing it.
🔍 Check the report workflow
For content reports, open Content in the left sidebar and select Content Genius. Use the available generation or writing action, then review the resulting report before sending it. For audits, open Content → Onpage Audit, select the relevant tab, and use Generate Report or Share.
✅ Best practices before sending
- Use the intended project and domain.
- Confirm the recipient account and team member.
- Review report data, branding, and file format.
- Test one delivery before enabling recurring reports.
- Check for duplicate messages if more than one report workflow is active.
💬 Get help with a recurring failure
When contacting support, include the project name, report type, file format, expected recipient, actual recipient, and the approximate time of the failed attempt. Screenshots or the generated file can also help identify the issue.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.