🔍 What This Article Covers
If you see an error when trying to view or download a Full Report in Report Builder, the most common cause is a disabled or disconnected Rank Tracker project connection. This is a known, fixable issue — not a platform-wide error with no solution. Follow the steps below to restore the connection and get your report working.
⚠️ Why This Error Happens
Report Builder's Full Report pulls live ranking data directly from your Rank Tracker project. If the connection between Report Builder and your Rank Tracker project has been disabled — either manually or after a settings change — the report cannot retrieve the data it needs and returns an error. No data loss occurs; the connection simply needs to be re-enabled.
✅ How to Fix It: Re-enable the Rank Tracker Connection
- In the left sidebar, click Keywords, then select Rank Tracker (Keyword Rank Tracker).
- Locate the Rank Tracker project that your Report Builder report is linked to.
- Open the project settings (look for a gear icon or the project name menu).
- Check whether the project connection is set to disabled or inactive. If it is, toggle it back to enabled or active.
- Save your changes and return to Report Builder.
- Try viewing or downloading the Full Report again.
In most cases, re-enabling the connection resolves the error immediately. If the report does not load within a few minutes, try refreshing your browser tab.
🔎 How to Confirm Which Project Is Linked
If you are unsure which Rank Tracker project your report is connected to, follow these steps:
- Open Report Builder and select the report that is producing the error.
- Review the report settings or edit view to identify the name of the linked Rank Tracker project.
- Navigate to Left sidebar → Keywords → Rank Tracker (Keyword Rank Tracker) and match that project name.
- Proceed with the re-enable steps above.
🚫 What This Error Is Not
This error is not an uncatalogued or unresolvable platform error. If you have previously been told there is "no available workaround" for a Full Report error in Report Builder, that diagnosis was incorrect. The cause is almost always a disabled Rank Tracker project connection, and it has a straightforward fix. Always check the Rank Tracker connection status before assuming the error is unresolvable.
🛡️ How to Prevent This Error in the Future
- Before disabling or archiving a Rank Tracker project, check whether any Report Builder reports are linked to it.
- If you need to pause a Rank Tracker project temporarily, note which reports depend on it so you can re-enable the connection when nee