Overview of Summit Platinum Benefits
Attending the Search Atlas Summit at the Platinum tier unlocks a set of exclusive account benefits, which may include quota increases, credits, and other perks associated with your Platinum registration.
These benefits are applied to your account after your Platinum attendance is verified. They are separate from your standard subscription plan, which means your billing page may still display your base plan (for example, Growth) even after Summit benefits are active.
Why Your Account May Still Show a Growth Plan
Platinum Summit benefits are overlaid on top of your existing subscription — they do not replace or upgrade your base plan. This is expected behaviour. Your plan label in the billing section reflects your subscription tier, not your Summit benefit status.
What changes with Platinum benefits applied:
- Quota limits may be lifted for the benefit period, regardless of what your plan label shows
- Any credits associated with your Platinum benefits appear in your account balance separately from your subscription
To check whether your benefits have been applied, review your account's billing or credits section within the platform.
Steps to Take If Your Benefits Have Not Been Applied
- Confirm your Platinum registration is tied to the same email address as your Search Atlas account.
- Allow some time after the Summit event for benefits to be processed and applied.
- If benefits still do not appear, contact the support team with the details listed below so a team member can review and apply them to your account manually.
When escalating, please have the following ready:
- Your registered account email address
- Confirmation of your Platinum registration (such as a confirmation email or order reference)
- A description of which benefits are missing (for example, quota not updated, credits not showing)
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.