🔍 Overview
Some customers have encountered a 400 Bad Request error when connecting their Shopify store to Search Atlas via the CMS Connector. This error typically appears during the OAuth or Client Credentials authentication step and can prevent Autopilot and Content Genius auto-publishing from functioning.
This article explains what to have ready when escalating this issue to our support team so it can be resolved as quickly as possible.
⚠️ Why This Error Happens
A 400 error during Shopify CMS Connector authentication indicates a failure in the token exchange or credential validation process between Search Atlas and Shopify's API. This type of issue requires investigation by our backend team, as the root cause can vary depending on your specific store and integration configuration.
🔧 What to Have Ready When Escalating
Because resolving this error requires action on our backend, please have the following information ready before contacting support so our team can investigate and fix the issue promptly:
- Your Search Atlas project name or workspace URL
- The exact error message you are seeing (e.g. the full 400 error text or any additional error code displayed)
- The timestamp of when the error first occurred or most recently occurred
- Whether you are using OAuth or Client Credentials as your authentication method
- Any recent changes to your Shopify store or app settings that preceded the error
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.